Cassandra Benjamin
Auckland
Summary
I am a detailed and logical thinker who is self-motivated and dedicated which I believe in the finance or customer service industry is an asset. I can be relied on to be organised, punctual and responsible as I prioritise the importance of my work. I have compassion and empathy for people which makes working in a team environment very natural to me but am also experienced in working alone when needed.
I have experience of leading and training a team in a fast paced environment and under pressurised circumstances, also with stepping into management when needed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Credit Consultant
G2V Recruitment Group
11.2024 - Current
- Provided exceptional customer service by promptly addressing concerns and resolving disputes related to billing or services provided.
- Managed a diverse client portfolio by offering tailored solutions and maintaining consistent communication to meet their unique needs.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Performed credit reviews on corporations to assess financial conditions.
- Negotiated payment plans and loan terms with delinquent customers.
- Investigated and resolved customer disputes related to credit decisions.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Generated detailed performance reports to track progress towards individual client goals, facilitating adjustments as needed for optimal outcomes.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Credit Control Team Leader
G2V Recruitment Group
04.2024 - 11.2024
- Monitored progress of team members towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Mentored junior staff members, helping them develop potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
Senior Credit Controller
G2V Recruitment Group
04.2023 - 04.2024
- Trained new starters on processes and strategies
- Negotiated payment terms with customers based on their individual circumstances, maintaining good relationships while protecting the company''s interests.
- Played an integral role in the development of business continuity plans related to credit control operations, ensuring minimal disruption during unforeseen events.
- Enhanced cash flow for the company through diligent management of outstanding invoices and efficient debt recovery efforts.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Credit Controller
G2V Recruitment Group
06.2022 - 04.2023
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Supported sales teams by providing accurate credit information for new and existing customers.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Completed in-depth research of issues to develop accurate and effective solutions.
- Reached out to customers to check on payments and convey options.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients.
- Performed checks of customer creditworthiness and current situations.
Finance Assistant
Carl Benfield
01.2021 - 06.2022
- Received, processed, and reconciled invoices in Xero.
- Managing both debtors and creditors on a daily basis e.g. dealing with enquiries from customers and chasing payments but also having necessary conversations with our suppliers and making payment plans.
- Daily bank reconciliations.
- Managing a cashflow spreadsheet daily in excel, keeping track of all invoices due in and payments out.
- Liaising with our Purchase Manager to authorise purchase orders, manage stock levels and prioritise supplier payments.
- Liaising with our Factory Manager to ensure that receiving final payments coincide with delivery dates.
- Managing Sales agents' commissions on each project e.g. keeping track of how much they are owed and what has been paid.
- Project costings break down, working out gross profit/loss using Xero's expenses tracking system.
- Producing monthly Profit and Loss statements.
- Producing aged receivables and aged payables reports.
Kennel Assistant
Lisa Smith
09.2014 - 11.2020
- Walked and exercised animals at regular intervals, delivering appropriate stimulation and maintaining fitness levels.
- Walked dogs on leads safely and responsibly, delivering diligent care in and out of kennel grounds.
- Greeted customers warmly and professionally, providing reassurance of safe, secure pet care in their absence.
- Carried out animal bathing and grooming.
- Regularly cleaned and tidied kennel areas.
- Administered animal medication safely to maintain ongoing health management.
- Ensured dogs were fed with adequate water supplies, as per specific animal needs.
Education
AAT - Accountancy and Finance
Open Study College
01-2026
GCSEs -
Wyedean School and 6th Form Centre
Chepstow, MON2016
Skills
- Credit analysis
- Financial statement analysis
- Portfolio management
- Debt management
- Report generation
- Credit repair strategies
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Credit risk
Additional Information
- I am currently an AAT student member
Certification
AAT Level 3 and I'm a current AAT member
Timeline
Credit Consultant
G2V Recruitment Group
11.2024 - Current
Credit Control Team Leader
G2V Recruitment Group
04.2024 - 11.2024
Senior Credit Controller
G2V Recruitment Group
04.2023 - 04.2024
Credit Controller
G2V Recruitment Group
06.2022 - 04.2023
Finance Assistant
Carl Benfield
01.2021 - 06.2022
Kennel Assistant
Lisa Smith
09.2014 - 11.2020
GCSEs -
Wyedean School and 6th Form Centre
AAT - Accountancy and Finance
Open Study College
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