Cassandra Harwood

Responsible for overall shop ,volunteers and customer safety and satisfaction for my shift .

Opening/closing store, Problem resolution, Daily cash and audit reconciliation

Planning and delegating a Team to get the maximum productivity and enjoyment out of our shift .

• Set up new sales displays each week with fresh merchandise.
• Stocked, tagged and displayed merchandise as required.
• Maximized safety and production levels by frequently cleaning and organizing work areas.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.
• solve problems and handle customer concerns.
• Supported production needs by performing routine tasks using standard procedures and equipment.

Sole charge

Maintaining a safe and clean environment .

Identifying and resolving hazards- such as rabbits holes , branches, displaced objects.

Cleaning and clearing equipment and tools in a proper and organised fashion at the end of each shift.

• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Greeted new customers, discussed specials, and took drink orders.
• Collected payment for food and drinks served.
• Increased sales significantly by upselling higher-end products to customers.

• Loaded dishes, glasses and tableware into dishwashing machines.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Assisted in setting up and breaking down kitchen stations.
• Maintained clean, trash-free workspaces to maximise productivity and safety.
• Lifted and carried heavy materials.