Cassandra Hiwarau
Morrinsville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Meat Process Worker
Greenlea Premier Meats
Morrinsville, WKO
05.2018 - 01.2021
- Enhanced product quality through consistent compliance with hygiene and sanitation regulations.
- Supported team members in achieving daily production targets by collaborating effectively and sharing best practices.
- Reduced waste levels by optimizing meat cutting processes and closely monitoring inventory usage.
- Assisted in the training of new staff, providing guidance on proper procedures and equipment handling techniques.
- Increased overall productivity with thorough equipment maintenance, timely cleaning, and regular sharpening of tools.
Team Leader, Meat Processor
Inghams Enterprises
Waitoa
03.2015 - 02.2018
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Senior Retail Assistant
The Courtyard
Coromandel
05.2010 - 01.2014
- Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
- Optimized store layout for better customer flow, enhancing the overall shopping experience.
- Conducted regular audits of store operations, identifying areas for improvement and implementing corrective actions.
- Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.
Education
Coromandel Area School
Coromandel, WKO02.2007
Skills
- Communication Abilities
- Adaptability
- Computer literacy
- Multitasking capabilities
- Decision making
- Physical stamina
Timeline
Meat Process Worker
Greenlea Premier Meats
05.2018 - 01.2021
Team Leader, Meat Processor
Inghams Enterprises
03.2015 - 02.2018
Senior Retail Assistant
The Courtyard
05.2010 - 01.2014
Coromandel Area School