Cassia Wheoki
Taupo,WKO
Summary
Proficient sales consultant recognized for driving sales and enhancing customer satisfaction. Strong skills in sales negotiation, product knowledge, and market analysis, contributing to overall business growth.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Sales Consultant
Nuance Group
Perth, Perth
05.2008 - 08.2010
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Engaged customers to understand their needs and preferences.
- Analyzed customer needs and preferences to recommend appropriate products.
- Demonstrated product features to enhance customer understanding.
- Resolved customer inquiries and concerns promptly and professionally.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify potential new sales opportunities.
- Analyzed customer needs and identified solutions to meet their requirements.
- Collaborated with team members to improve sales strategies and techniques.
- Worked with fellow sales team members to achieve group targets.
- Managed inventory levels by tracking stock and ensuring product availability. levels to ensure product availability for customers.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Candle Maker
DUSK candles Australia
Belmont , Belmont Western Australia
06.2007 - 12.2007
- Crafted high-quality candles using premium wax and fragrances.
- Created scented candles with natural ingredients such as beeswax, soy wax, and essential oils.
- Developed molds for various sizes and shapes of candles.
- Prepared mixtures for new molds by measuring, mixing and pouring raw materials.
- Monitored temperature of melting pots and adjusted accordingly.
- Operated melting pots and pouring equipment safely and effectively.
- Conducted quality checks on finished products for consistency and safety.
- Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
- Maintained a clean and organized workspace for efficient production.
- Cleaned work areas daily to ensure a sanitary environment was maintained.
- Packaged finished products for shipment according to company standards.
- Packaged candles securely for shipping to retail locations across Australia.
- Ensured all orders were filled accurately and shipped within the specified timeframes.
- Collaborated with team members to optimize production workflows daily.
- Dipped wicks into melted wax to create candle bases. into melted wax to form the base of each candle.
- Trained new employees on proper candle-making techniques.
- Performed regular maintenance on equipment used in production processes.
- Identified potential hazards in the workplace and addressed them promptly.
- Kept records of production quantities and quality control checks.
- Weighed mixes accurately to decrease waste by minimizing excess and removed material.
- Researched sources for materials to annually cut costs.
- Organized raw materials to enhance efficiency in production. to streamline production.
- Followed standard operating procedures for making different types of candles.
- Determined appropriate temperature and time settings for each material and mold to reduce non-conformances.
- Interpreted and adhered to blueprints and added specifications according to product needs.
Education
New Plymouth Girl's High School
New Plymouth , New Plymouth Skills
- Sales strategy
- Sales negotiation
- Upselling strategies
- Sales forecasting
- Market analysis
- Product knowledge
- Customer relationship management
- Customer engagement
Languages
English
Advanced (C1)
C1
Te Reō Māori
First Language
Spanish
Beginner (A1)
A1
References
References available upon request.
Timeline
Sales Consultant
Nuance Group
05.2008 - 08.2010
Candle Maker
DUSK candles Australia
06.2007 - 12.2007
New Plymouth Girl's High School