Cassie Daly
Lower Hutt,WGN
Summary
Eager and motivated home-maker and caregiver, looking forward to re-entering the workforce. After several years of managing all aspects and responsibilities of the household and taking on the role of primary caregiver to our special needs son, our family dynamic has evolved allowing me the flexibility to return to work. I bring with me an abundance of patience, resilience and the kind of hands-on problem solving that comes from running a busy household and advocating daily for a child with complex needs.
Overview
11
11
years of professional experience
Work History
Cleaner
Lane Park Church
01.2018 - 12.2023
- Conducted routine cleaning of floors, surfaces, restrooms and shared spaces to maintain cleanliness.
- Coordinated with church staff to schedule cleaning tasks around events and activities.
- Used time management and efficiency to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Coordinated setup and breakdown of events, ensuring timely venue reset for it's next use.
Adult Dog Run Volunteer
SPCA NZ
06.2022 - 12.2022
- Performed regular inspections on all rooms and areas within the facility to ensure safety and wellbeing of the animals.
- Maintained strict feeding and cleaning schedules for timely and efficient dog rotation between facility areas.
- Carefully reviewed charts outlining particular medications and dietary requirements for the animals.
- Executed end-of-day tasks and security checks efficiently.
Call Center Representative
Ministry of Social Development
06.2015 - 02.2018
- Provided accurate information regarding support and services, guiding clients to appropriate resources.
- Liaise with case managers to investigate on behalf of clients to support their inquiries.
- Resolved customer complaints by actively listening and implementing appropriate solutions, and maintaining client trust.
- Accurately and carefully process payments and precise changes to important details to clients' benefits.
- Implemented strategies to improve call handling efficiency, reducing wait times, increasing productivity and enhancing customer experience.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Adapted to changing policies and quickly learned new processes and technologies.
Checkout Operator
New World
06.2013 - 06.2015
- Processed customer transactions efficiently while ensuring accuracy.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Maintained a safe and clean checkout area, prioritizing customer safety and hygiene.
- Engaged with all customers, providing a warm, personal service experience.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible schedule and extra shifts to meet the needs of the store.
- Actively listened to customer needs, recommending appropriate products when necessary.
- Operated cash register for cash, check, and credit card transactions with excellent attention to accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
NCEA Level 3 -
St Oran's College
Lower Hutt, WGN2013
Skills
- Verbal and written communication
- Administrative support and record keeping
- Reliability and punctuality
- Multitasking and prioritizing tasks
- Planning and organizing
- Patience
- Compassion and empathy
- Active listening
- Detail oriented
Timeline
Adult Dog Run Volunteer
SPCA NZ
06.2022 - 12.2022
Cleaner
Lane Park Church
01.2018 - 12.2023
Call Center Representative
Ministry of Social Development
06.2015 - 02.2018
Checkout Operator
New World
06.2013 - 06.2015
NCEA Level 3 -
St Oran's College