Casy Jerome

• Developed user guides and training materials for new employees.
• Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
• Created and maintained filing system for accurate records management.

• Conducted regular follow-up calls with customers after resolving their issues.
• Maintained a high level of professionalism when dealing with difficult customers.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Developed positive relationships with customers through friendly interactions.

• Credit/ Data Entry

• Call centre

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.