Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Casy Jerome

Waikato,WKO

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Front of House Staff Member

Mercer Landing Kitchen & Bar
03.2025 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Office Administrative Assistant

Foodstuffs Fresh
10.2024 - 01.2025
  • Data entry, discrepancies, Processing of dockets for stock ( keeping track of products etc)
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.

Sales Assistant /Office Administrator

The Automotive Group
05.2024 - 07.2024
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Education

No Degree - Beauty, Skincare Fundamentals

Career Academy
Parnell, NZ
12-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel

Languages

English
Full Professional

Timeline

Front of House Staff Member

Mercer Landing Kitchen & Bar
03.2025 - Current

Office Administrative Assistant

Foodstuffs Fresh
10.2024 - 01.2025

Sales Assistant /Office Administrator

The Automotive Group
05.2024 - 07.2024

No Degree - Beauty, Skincare Fundamentals

Career Academy

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Casy Jerome