Cate Sullivan
Auckland
Summary
Driving automotive success through strategic customer engagement, brand experience, and CRM management. Supporting a leading super luxury automotive brand while working effectively with key stakeholders and maintaining the highest level of customer service.
Overview
4
4
years of professional experience
Work History
CRM and Sales Coordinator
Aston Martin Auckland
2023.05 - Current
- Efficiently coordinated customer relationship management (CRM) and sales activities for Aston Martin Auckland
- Managed customer inquiries and provided exceptional service, resulting in high customer satisfaction and repeat business
- Collaborate with the sales team to develop and implement effective sales strategies, leading to increased revenue
- Maintain accurate and up-to-date customer records in the CRM system and Salesforce, ensuring efficient communication and follow-up
- Assist in the organisation and execution of sales events and promotions, contributing to the achievement of sales targets
- Provide administrative support to the sales team, including preparing sales reports and analyzing sales data
- Foster strong relationships with customers and stakeholders, promoting brand loyalty and positive brand perception
- Stay updated on industry trends and competitor activities to identify new sales opportunities and stay ahead of the market
- Manage and create content for all Aston Martin Auckland social media platforms.
Freelance Graphic Designer
Self Employed
2022.10 - 2023.05
- Successfully provided freelance graphic design services to various clients, delivering high-quality designs that met their specific needs and requirements
- Collaborated closely with clients to understand their vision and translate it into visually appealing and impactful designs
- Utilized industry-standard design software and tools to create visually stunning graphics
- Demonstrated a strong understanding of design principles, color theory, and typography to create visually cohesive and aesthetically pleasing designs
- Managed multiple projects simultaneously, ensuring timely delivery and client satisfaction.
Retail Sales Assistant
Scotties Boutique
2021.02 - 2023.02
- Collaborated with team members to achieve sales targets and meet store objectives
- Actively participated in product knowledge training sessions, staying up-to-date with the latest trends and promotions
- Demonstrated strong communication and interpersonal skills, building rapport with customers and fostering long-term relationships
- Provided excellent customer service, ensuring a positive shopping experience for all customers
- Assisted customers in finding products, answering inquiries, and resolving any issues or concerns
- Maintained a clean and organized store environment, contributing to a visually appealing and welcoming atmosphere
- Processed sales transactions accurately and efficiently, utilizing point-of-sale systems
- Monitored inventory levels and restocked merchandise as needed, ensuring product availability for customers.
Retail Assistant and Content Creator
Mina
2022.02 - 2022.11
- Conducted market research to identify trends and customer preferences, informing product selection and inventory management
- Utilized strong communication skills to effectively convey product information and benefits to customers
- Demonstrated a strong work ethic and attention to detail, consistently meeting or exceeding sales targets
- Collaborated with team members to achieve sales targets and meet customer needs
- Provided exceptional customer service as a Retail Assistant and Stylist at The Shelter
- Assisted customers in selecting and coordinating outfits, ensuring a personalized and satisfying shopping experience
- Demonstrated strong knowledge of current fashion trends and styling techniques, offering valuable fashion advice to customers
- Maintained a clean and organized store environment, contributing to a visually appealing and welcoming atmosphere
- Actively participated in inventory management, including receiving and organizing merchandise
- Adapted quickly to changing customer demands and effectively resolved customer concerns or complaints
- Created engaging and informative content for various platforms, including social media, blogs, and websites
- Developed and executed content strategies to drive audience engagement and increase brand visibility
- Conducted thorough research to ensure accuracy and relevance of content
- Utilized strong writing and editing skills to produce high-quality content that resonated with target audiences
- Collaborated with cross-functional teams to align content with brand guidelines and marketing objectives
- Monitored and analyzed content performance metrics to optimize strategies and improve audience reach
- Stayed up-to-date with industry trends and best practices to continuously enhance content creation efforts
- Maintained a consistent brand voice and tone across all content channels.
Internship
Studio Almond
2022.06 - 2022.06
- Completed a web internship at Studio Almond, gaining hands-on experience in web development and design
- Assisted in the creation and maintenance of websites, ensuring functionality and user-friendliness
- Collaborated with the team to implement design changes and optimize website performance
- Conducted thorough testing and troubleshooting to identify and resolve any issues or bugs
- Acquired knowledge of industry best practices and emerging trends in web development
- Demonstrated strong attention to detail and adherence to project timelines
- Actively participated in team meetings and contributed ideas for improving website design and functionality
- Developed effective communication and teamwork skills while working in a professional web development environment.
Retail Assistant and Stylist
The Shelter
2020.12 - 2021.03
- Assisted in the day-to-day operations of a retail store, ensuring a positive customer experience
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner
- Collaborated with team members to maintain a clean and organized store environment
- Created engaging and visually appealing content for social media platforms, increasing brand visibility and customer engagement
- Developed creative and innovative marketing strategies to promote products and drive sales.
Content Creator
Caughley
2020.09 - 2020.11
- Created engaging and informative content for various platforms, including social media, blogs, and websites
- Developed and executed content strategies to drive audience engagement and increase brand visibility
- Conducted thorough research to ensure accuracy and relevance of content
- Utilized strong writing and editing skills to produce high-quality content that resonated with target audiences
- Collaborated with cross-functional teams to align content with brand guidelines and marketing objectives
- Monitored and analyzed content performance metrics to optimize strategies and improve audience reach
- Stayed up-to-date with industry trends and best practices to continuously enhance content creation efforts
- Maintained a consistent brand voice and tone across all content channels.
Education
Bachelor of Arts - Graphic Design
Whitecliffe College
Auckland 05.2023
Bachelor of Arts - Visual Communication Design
Massey University
Wellington, NZ01.2022
Skills
- Salesforce
- Data Analysis and Reporting
- Social Media Marketing
- Adobe Creative Suite
- Project Management
- Microsoft Office
- Sales Coordination
- Communication
- Customer Relationship Management
- Customer Experience
Timeline
CRM and Sales Coordinator
Aston Martin Auckland
2023.05 - Current
Freelance Graphic Designer
Self Employed
2022.10 - 2023.05
Internship
Studio Almond
2022.06 - 2022.06
Retail Assistant and Content Creator
Mina
2022.02 - 2022.11
Retail Sales Assistant
Scotties Boutique
2021.02 - 2023.02
Retail Assistant and Stylist
The Shelter
2020.12 - 2021.03
Content Creator
Caughley
2020.09 - 2020.11
Bachelor of Arts - Graphic Design
Whitecliffe College
Bachelor of Arts - Visual Communication Design
Massey University
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