Catharina Nel

• Maintained accurate financial records, including sales reports, expense tracking, and budget management.
• Developed loyal customer base by consistently delivering high-quality products and personalized service.
• Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
• Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
• Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
• Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
• Ensured compliance with all relevant industry regulations and store policies, maintaining a safe and secure environment for both employees and customers alike.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed day-to-day business operations.
• Established foundational processes for business operations.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Owned and operated a cake making business. Supplieng private customers and retail shops with various baked goods.

Managing staff and looking after customers

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
• Established positive classroom environments that fostered open communication and collaboration between students.
• Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.