Catharina Maria Marais
Summary
Dynamic and dependable, with a proven track record at ELM Cleaning Service for enhancing team performance and customer satisfaction. Skilled in office administration and cleaning, with a flair for creating positive customer experiences. Demonstrates reliability and a keen attention to detail, driving improvements and fostering a culture of excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Assistant Cleaner
ELM Cleaning Service
02.2021 - 09.2022
- Enhanced team performance through ongoing communication regarding best practices, safety protocols, and improvement opportunities.
- Contributed to customer satisfaction with thorough attention to detail and diligent work habits.
- Improved overall safety by adhering to proper cleaning procedures and utilizing appropriate tools and equipment.
- Enhanced cleanliness by consistently maintaining a well-organized and sanitary work environment.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Head of Administration
CLC
02.2019 - 06.2020
- Provided data-driven insights into operational performance by conducting regular analyses on key metrics.
- Supervised daily operations of the administration department, providing guidance and support to team members.
- Maintained personnel records and updated internal databases to support document management.
- Entered and maintained departmental records in company database.
- Managed company schedule to coordinate calendar and arrange travel.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Ensured compliance with industry regulations through diligent monitoring, reporting, and remediation efforts when necessary.
- Coordinated with cross-functional teams to ensure timely completion of projects and initiatives.
Driver
Pretoruis Soft Serve
09.2015 - 12.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during sales of Ice-cream to uphold company reputation.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Cashier
Save Rite
02.2014 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Au Pair
Private Care
01.2011 - 12.2013
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in [Language] through immersive conversation and activities.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Kept children's areas neat and clean.
- Implemented daily routine to maintain structure and stability
- Assisted with housework such as laundry and cooking.
- Washed and ironed children's clothing to maintain neatness at all times.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Bartender
Apple Bar
06.2009 - 07.2010
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Kitchen Cook /Childcare Assistant Teacher
Leeutjie Land Kleuterskool
05.2007 - 02.2009
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Promoted excellence in food quality and presentation for kitchen staff.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Cashier
Buy Rite
12.2005 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Grade 10
HoerSkool Die Burger
South-Africa2003
Skills
- Attention to Detail
- Office Administration
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Patience and understanding
- Child Development
- Strong multitasking
- Fast Learner
- Honest and Dependable
Timeline
Assistant Cleaner
ELM Cleaning Service
02.2021 - 09.2022
Head of Administration
CLC
02.2019 - 06.2020
Driver
Pretoruis Soft Serve
09.2015 - 12.2017
Cashier
Save Rite
02.2014 - 06.2015
Au Pair
Private Care
01.2011 - 12.2013
Bartender
Apple Bar
06.2009 - 07.2010
Kitchen Cook /Childcare Assistant Teacher
Leeutjie Land Kleuterskool
05.2007 - 02.2009
Cashier
Buy Rite
12.2005 - 12.2006
No Degree - Grade 10
HoerSkool Die Burger