Catherine Faamau

Rangahau Aotearoa (Research New Zealand)

03.2018 - Current

Recorded customer survey answers verbatim to achieve 100% accurate reporting.
Increased participant engagement through exceptional communication skills and empathetic listening techniques.
Logged survey questions, customer answers and customer behaviour directly into voxco CATI database.
Maintained patience and professionalism despite negative customer interactions.
Promoted a positive atmosphere among fellow researchers through professional collaboration and constructive feedback.
Participated in ongoing training sessions, staying up-to-date on best practices for effective interviewing techniques within the field of research.
Maintained confidentiality of customer information and company procedures.
Trained and coached new recruiters to improve individual's interviewing capabilities.
Conducted telephone interviews of general population to collect data and feedback.
Worked effectively in fast-paced environments.
Developed strong rapport with respondents, leading to increased willingness to participate in future studies.
Documented records of call information.
Contributed to project completion within deadlines by maintaining a consistent daily quota of completed interviews.
Collaborated effectively with fellow interviewers to share best practices and optimize overall team performance.
Adapted quickly to various research topics, enabling seamless transitions between projects and industries.
Administered phone interviews to survey participants.