Catherine Gamboa Osorio
Auckland
Summary
With a proven track record at Donald Gordon Medical Centre, I excel in patient care and healthcare administration, enhancing patient satisfaction rates significantly. My compassionate caregiving and strategic management skills have fostered supportive environments, streamlined operations, and strengthened stakeholder relationships, demonstrating my commitment to excellence in healthcare.
Experienced with patient care and support tasks. Utilizes effective communication to enhance patient experiences and support team dynamics. Knowledge of healthcare procedures ensures seamless care delivery and operational efficiency.
Healthcare professional with commitment to high standards and result-driven care. Known for valuable contributions in patient assistance and supporting healthcare teams. Reliable and adaptable, with strong skills in patient care and communication, fostering collaborative working environment.
Healthcare professional with proven track record in supporting patient care and clinical operations. Adept at collaborating with multidisciplinary teams to ensure quality outcomes and adapt to evolving needs. Possesses expertise in patient communication, medical terminology, and administrative tasks. Known for reliability, strong work ethic, and patient-focused approach.
Knowledgeable [Desired Position] with solid background in healthcare support. Skilled in assisting with daily patient care and contributing to positive patient experience. Demonstrated ability in maintaining patient records and supporting medical staff effectively.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Healthcare Support Worker
Glenhaven Retirement Village
03.2024 - Current
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Contributed to a positive work culture by supporting colleagues in their duties and offering assistance when needed.
- Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
- Facilitated communication between patients, families, and healthcare providers, helping to ensure understanding of care plans and expectations.
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
- Provided comprehensive support to patients with activities of daily living, fostering independence and dignity.
- Enhanced patient comfort by providing compassionate and attentive care during their hospital stay.
- Educated patients on disease prevention strategies, encouraging healthy lifestyle choices for long-term wellness.
- Drove clients safely to social activities and appointments.
Medical Coordinator
MES Joahannesburg
08.2021 - 01.2023
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Developed education materials for patients on various health topics to improve their overall understanding of conditions or treatments involved in their care plan.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
- Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
- Provided comprehensive training to new staff members, ensuring they were well-equipped with the knowledge and skills needed to excel in their roles as medical coordinators.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Medical Manager
SANCA Johannesburg
03.2019 - 07.2021
- Increased patient satisfaction rates by fostering a supportive environment that prioritized clear communication and timely response to concerns.
- Collaborated with IT teams to develop secure electronic medical records systems that optimized data storage, retrieval, and analysis.
- Conducted regular performance evaluations for team members, identifying strengths, areas for improvement, and creating tailored development plans.
- Enhanced operational efficiency through streamlining processes, optimizing staff assignments, and implementing best practices for medical management.
- Coordinated multidisciplinary care efforts to provide comprehensive support for patients with complex medical needs.
- Oversaw risk management activities within the organization, mitigating potential issues related to patient safety or liability concerns.
- Improved employee retention rates by cultivating a positive work environment through open communication channels, recognition of achievements, and opportunities for professional growth.
- Streamlined patient admission and discharge processes, improving overall efficiency and reducing wait times for patients.
- Ensured the timely delivery of essential services to patients by maintaining efficient schedules for staff members, prioritizing workload based on urgency and resource availability.
- Ensured compliance with regulatory requirements by staying informed about changes in the industry and adjusting policies accordingly.
- Directed staff training sessions on relevant topics such as new treatment protocols or regulatory updates to ensure consistent application of best practices throughout the organization''s medical management efforts.
- Maintained up-to-date knowledge of industry trends and advancements in medical technology to inform evidence-based practice decisions within the organization.
- Improved patient care quality by implementing comprehensive medical management strategies and protocols.
- Developed strong relationships with key stakeholders such as physicians, nurses, administrators, insurance representatives, and vendors to facilitate seamless collaboration in medical management initiatives.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Unit Manager
Donald Gordon Medical Centre
04.2003 - 04.2013
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Participated actively in committee meetings to contribute insights from a Unit Manager perspective, influencing hospital-wide decisions and policies.
- Reduced medication errors by diligently overseeing the administration of medications to patients.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Enhanced team productivity by implementing efficient work schedules and providing continuous training.
- Reduced downtime by overseeing maintenance and timely upgrade of equipment.
- Enhanced operational efficiency, redesigning workflow processes.
- Strengthened relationships with key stakeholders through regular, transparent communication.
Education
Senior Certificate - Senior School
Steenberg High
Cape Town South AfricaCertificate of Nursing - Nursing
General Nursing
Nico Malan Colege, Cape TownMidwifery (Diploma) - Midwifery
Maternity Hospital
Penninsula Hospital, Cape Town, South AfricaHigher Diploma - Nursing Administration
University of Witwatersrand
JohnnesburgDiploma in Community Nursing Science - Nursing Science
Penninsula Technical College
Cape Town, South AfricaCertificate - Mental Health
Mental Health
Johannesburg South Africa06-2024
First Aid Certificate - First Aid
Private
Parnel, Auckland04-2024
Skills
- Patient care
- Patient safety
- Vital signs monitoring
- Emotional resilience
- Confidentiality
- Healthcare administration
- Clinical skills
- Client support
- Compassionate caregiving
- Medication administration
- Relationship building
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 + staff members.
- Achieved opening up new clinics through effectively helping with initiating new projects.
- Starting new services in Donald Gordon Medical Centre.
Certification
NZ First Aid 2023.
Mental Health certificate: 2023.
Dementia Care Certificate. 2023.
Covid Training certificate. 2020.
Good clinical practice certificate. 2017.
Nursing Administration certificate: 1993.
Community Nurse Science.
General Nursing Certificate.
Infectious Control certificate.
Peer counselling in HIV
Emmergency Care Certificate
Requirement to work in a rest home.
Life care basics.
Languages
English
Native or Bilingual
Timeline
Healthcare Support Worker
Glenhaven Retirement Village
03.2024 - Current
Medical Coordinator
MES Joahannesburg
08.2021 - 01.2023
Medical Manager
SANCA Johannesburg
03.2019 - 07.2021
Unit Manager
Donald Gordon Medical Centre
04.2003 - 04.2013
NZ First Aid 2023.
Mental Health certificate: 2023.
Dementia Care Certificate. 2023.
Covid Training certificate. 2020.
Good clinical practice certificate. 2017.
Nursing Administration certificate: 1993.
Community Nurse Science.
General Nursing Certificate.
Infectious Control certificate.
Peer counselling in HIV
Senior Certificate - Senior School
Steenberg High
Certificate of Nursing - Nursing
General Nursing
Midwifery (Diploma) - Midwifery
Maternity Hospital
Higher Diploma - Nursing Administration
University of Witwatersrand
Diploma in Community Nursing Science - Nursing Science
Penninsula Technical College
Certificate - Mental Health
Mental Health
First Aid Certificate - First Aid
Private
Similar Profiles
Breiana LulandBreiana Luland
Volunteer at Bus Buddy For Glenhaven Green Retirement VillageVolunteer at Bus Buddy For Glenhaven Green Retirement Village
Zach CurtisZach Curtis
Kitchen Assistant and Laundry at Essie Summers Retirement VillageKitchen Assistant and Laundry at Essie Summers Retirement Village
Matthew CampbellMatthew Campbell
Lawn Care Technician at Brethren Village Retirement CommunityLawn Care Technician at Brethren Village Retirement Community