Catherine Gibson

Working directly with the National Managing Partner for Consulting, this role sees me provide strategic support to the daily running of the business while also acting as the manager of a busy team of Personal Assistants.

• Management of up to 13 Personal Assistants at any one time across 3 office locations (Auckland, Wellington and Christchurch)
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
• Oversee workforce management and capacity planning.
• Strategic planning, organisation and running of Executive Committee meetings, National Roadshows and National Partner meetings.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
• Lead process improvements with wider Operations Team to streamline processes and increase productivity.
• Maintained confidentiality by handling sensitive information with discretion and professionalism.

Management of a newly created Design Team while imbedding its function into the business.

• Developed strong relationships with stakeholders through regular communication, collaboration, fostering trust and confidence in the team''s ability to deliver results.
• Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
• Oversee workforce management and capacity planning.
• Optimized internal processes by establishing clear guidelines for file organization, version control, and asset management.
• Oversaw quality control measures for all deliverables, ensuring consistent output aligned with client expectations.
• Enhanced design team efficiency by streamlining workflows and implementing project management tools.

Design lead and content control for for all large scale proposals, along with Personal Assistant support to Consulting Partner and Team.

• Collaborated with subject matter experts to gather relevant information and develop comprehensive content.
• Implemented proactive proposal planning, resulting in improved resource allocation and reduced stress on the team during peak periods.
• Conducted post-proposal debriefs to identify areas of improvement so support higher success rates in future submissions.
• Established a centralised repository for storing proposal documentation, simplifying access and version control.
• Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
• Streamlined communication by managing emails, phone calls, and scheduling appointments.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Prepared and edited presentations on behalf of Partners and senior team members for internal and external meetings.

Dedicated administrative support to a large group of senior team members.

• Provided exceptional customer service while managing incoming calls, addressing concerns promptly and professionally.
• Coordinated travel arrangements for executives and team members, ensuring timely arrival to important events.
• Facilitated smooth operations within the team through effective coordination of office supplies, equipment maintenance, and vendor relations.
• Entered data into system and updated customer contacts with information to keep records current.
• Managed filing system, entered data and completed other clerical tasks.
• Supported the onboarding process for new employees by preparing orientation materials and assisting with training sessions.
• Demonstrated adaptability in assuming additional responsibilities during periods of increased workload, ensuring deadlines were met and tasks completed accurately.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.

• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Conducted post-event analysis, identifying areas of improvement for future events.
• Coordinated florists, photographers, and musicians for events.
• Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
• Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
• Created detailed timelines and budgets for events to meet all deadlines.