Catherine Hill
Auckland,AUK
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Store Manager
JD Sports Fashion Pty Lyd
07.2023 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Retail Manager
Bunnings Warehouse Mt Roskill
10.2018 - 08.2021
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
The Briscoes Group
10.2014 - 10.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
Call Taker
NZ Police
01.2003 - 05.2005
- Distinguished between several voices simultaneously while acquiring and retaining information.
- Typed incoming information promptly, maintaining Number% accuracy rate.
- Recalled, summarized, prioritized and categorized information.
- Monitored multiple computer screens simultaneously.
- Dealt successfully with individuals from various socio-economic, ethnic and cultural backgrounds.
- Connected callers with appropriate professional, department, or business.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Education
YOUTH Leadership - Theology
St John's Theology
St John's Theological CollegeSkills
- Team Development
- Risk Management
- POS Systems
- Shift Scheduling
- Customer Relations
- Special Events
- Sales Promotions
- Store Opening and Closing
- Culture Development
- Outstanding Communication Skills
- Leadership Development
- Loss Prevention Procedures
- Employee Terminations
- Performance Reviews
- Documentation and Reporting
- Team Leadership
- Friendly and Positive
- Relationship Building and Management
- Leading Staff Meetings
- Team Leadership and Coaching
Timeline
Store Manager
JD Sports Fashion Pty Lyd
07.2023 - Current
Retail Manager
Bunnings Warehouse Mt Roskill
10.2018 - 08.2021
Store Manager
The Briscoes Group
10.2014 - 10.2018
Call Taker
NZ Police
01.2003 - 05.2005
YOUTH Leadership - Theology
St John's Theology
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