Catherine Holbutt
Auckland,New Zealand
Summary
Highly experienced and driven Retirement Village Manager with over 30 years management and Leadership experience in Retirement and Aged care industries, excelling in operational leadership and regulatory compliance. Proven track record in driving strategic outcomes and fostering high-performing teams. Committed to resident-centered care, successfully enhancing service quality delivery while maintaining staff engagement during organizational changes. Skilled in financial management and stakeholder engagement.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Retirement Village Manager
Metlifecare
02.2019 - Current
- Experienced and results-driven Retirement Village Manager with a proven track record in leading operational excellence, driving strategic business outcomes, and fostering a customer-centric culture. Skilled in overseeing day-to-day village operations, including facilities management, resident services, compliance, and financial performance. Demonstrates strong business acumen with the ability to balance commercial objectives with compassionate customer satisfaction and care delivery.
- A natural leader with a collaborative approach, adept at managing and motivating multidisciplinary teams through periods of change and growth. Successfully led organizational restructures and right-sizing initiatives to enhance efficiency and service quality, while maintaining high staff engagement and growing both employee and resident satisfaction NPS above +51. Committed to continuous improvement, regulatory compliance, and creating a safe, welcoming environment for residents and staff alike.
Aged Care Facility Manager
Bupa Aged Care
05.2009 - 02.2019
- Dedicated Aged Care Facility Manager with over a decade of experience delivering high-quality care across rest home, hospital, and specialist dementia services. Proven ability to uphold and exceed clinical and operational standards, ensuring compassionate, person-centered care in a regulated environment. Led the facility through significant transformation, including successful conversion of bed mix to meet evolving resident needs and market demands.
- Instrumental in guiding the team and business through a strategic shift in audit standards increasing from 2year to maximum 4year audit standard, embedding a culture of continuous improvement and compliance. Skilled in managing change processes with empathy and precision—balancing clinical excellence with commercial viability. Recognized for fostering resilient, high-performing teams and maintaining strong stakeholder relationships throughout periods of operational restructuring and service enhancement.
Aged Care Home Manager
Bupa Care Services UK
09.1992 - 05.2009
- Highly experienced Clinical Lead and Care Home Manager with 15 years of progressive leadership in UK-based aged care settings, delivering exceptional care across rest home, hospital, and dementia-level services. Adept at managing complex clinical environments while ensuring the highest standards of resident wellbeing, safety, and dignity.
- Led and inspired a multidisciplinary team of 50 staff, fostering a culture of accountability, compassion, and continuous professional development. Successfully implemented robust training programs, rigorous audit processes, and comprehensive compliance frameworks to meet and exceed CQC standards and all legislative requirements. Known for operational excellence, strategic oversight, and unwavering commitment to quality care in a dynamic and highly regulated sector.
Registered Nurse
Bath Nhs Trust
09.1989 - 09.1999
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Worked across medical, gastro, and renal wards, and acute surgery.
Education
No Degree - Nursing
Bath NHS Trust School of Nursing
Bath Nursing School09-1989
Skills
- Operational Leadership: Over 15 years managing Retirement village and Aged Care operations ensuring seamless day-to-day delivery of services across independent living , serviced apartments and variety of care levels
- Strategic & Financial Management: Skilled in budgeting, cost control, and aligning operational performance with long-term business objectives to maintain commercial viability
- Regulatory Compliance & Audit Excellence: Proven track record of exceeding audit standards and maintaining full compliance with aged care legislation and sector regulations
- Team Leadership & Development: Skilled team leader,adept to fostering a culture of accountability, compassion, and continuous improvement through structured training ,mentorship and coaching
- Change Management & Restructuring: Experienced in leading organizational change, including bed mix conversions and team right-sizing, while maintaining service quality and staff engagement
- Resident-Centered Care: Committed to delivering high standards of care and creating a safe, inclusive, and engaging environment for residents and their families
Accomplishments
- Led major organisational restructure to right-size a retirement village, aligning operations with strategic goals and improving overall efficiency
- Managed service transformation, introducing a Wellness Centre offering that enhanced resident wellbeing and diversified care options
Certification
Registered Nurse
Certified Management certification
Current APC in Nursing Mnaagement
- Clinically trained Registered Nurse with a current Annual Practising Certificate (APC), maintaining strong clinical acumen while serving in a senior management role within retirement care
- Successfully bridges clinical expertise and strategic leadership, ensuring high standards of care, regulatory compliance, and resident wellbeing
- Continues to contribute to clinical oversight and decision-making, supporting staff development and quality assurance across care services
- Able to use critical thinking decision making skills
Timeline
Retirement Village Manager
Metlifecare
02.2019 - Current
Aged Care Facility Manager
Bupa Aged Care
05.2009 - 02.2019
Aged Care Home Manager
Bupa Care Services UK
09.1992 - 05.2009
Registered Nurse
Bath Nhs Trust
09.1989 - 09.1999
No Degree - Nursing
Bath NHS Trust School of Nursing
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