Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Hoskins

Auckland,AUK

Summary

Dynamic Medical Secretary with extensive experience, excelling in patient scheduling and medical records management. Demonstrating strong customer service and adaptability. Skilled in medical terminology and transcription, ensuring accurate communication between patients and healthcare providers.


Diligent with comprehensive background in managing medical office operations and patient communications. Ensured accurate scheduling and streamlined administrative processes, enhancing overall patient experience. Demonstrated proficiency in medical terminology and electronic health record management.


Professional administrative support specialist prepared to excel in healthcare environments. Known for reliability, adaptability, and proactive approach in managing complex schedules, patient interactions, and confidential records. Strong focus on teamwork, ensuring smooth operations and effective communication within medical settings. Skilled in medical terminology, and patient confidentiality protocols.

Overview

2026
2026
years of professional experience

Work History

Medical Secretary

Auckland Brain and Spine Surgery
04.2002 - Current
  • Manage patient scheduling and appointment coordination, ensuring optimal clinic workflow.
  • Facilitate communication between medical staff and patients to enhance service delivery.
  • Maintain accurate medical records using electronic health record systems for efficient data retrieval.
  • Assist in processing insurance claims, improving reimbursement timelines and accuracy.
  • Manage front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answer telephone calls to offer office information, answer questions, and direct calls to staff.
  • Register new patients in electronic medical records prior to appointment scheduling.
  • Improve billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Maintain current and accurate medical records for patients.
  • Use knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.

Medical Secretary

Auckland Dermatology
1999 - 03.2002
  • Managed patient scheduling and appointment coordination, ensuring optimal clinic workflow.
  • Facilitated communication between medical staff and patients to enhance service delivery.
  • Maintained accurate medical records using electronic health record (EHR) systems for efficient data retrieval.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Facilitated communication between patients and healthcare providers, ensuring questions and concerns were promptly addressed.
  • Managed medical billing processes, reducing errors and enhancing revenue collection.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Received and routed laboratory results to correct clinical staff members.

Medical Secretary

Dr Duthie Mills
1984 - 1999
  • Oversaw inventory management of medical supplies, ensuring adequate stock levels for daily operations.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
  • Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
  • Facilitated smooth workflow for healthcare professionals by efficiently preparing examination rooms and medical documents.
  • Maintained welcoming and organized reception area, contributing to positive first impression for patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Facilitated communication between patients and healthcare providers, ensuring questions and concerns were promptly addressed.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

School Certificate -

Diocesan School For Girls
Auckland

Skills

  • Medical terminology
  • Clinical support
  • Customer service
  • Patient scheduling
  • Patient confidentiality adherence
  • Telephone customer support
  • Medical records management
  • Patient check-in
  • Professional telephone etiquette
  • Payment collection
  • Adaptable to change
  • Transcription
  • Database administration
  • Appointment coordination
  • Healthcare billing
  • Office reception
  • Insurance authorization management
  • Appointment setting

Timeline

Medical Secretary

Auckland Brain and Spine Surgery
04.2002 - Current

Medical Secretary

Auckland Dermatology
1999 - 03.2002

Medical Secretary

Dr Duthie Mills
1984 - 1999

School Certificate -

Diocesan School For Girls

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Catherine Hoskins