Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catherine Hu

Summary

Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at building rapport, anticipating professional needs and various clerical tasks. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Proven track record in providing exceptional customer service in fast paced environments.

Overview

4
4
years of professional experience

Work History

Administrative Assistant/Sales Consultant

JustWorkout New Lynn
09.2020 - Current
  • Scheduled office meetings and client appointments for wider team;
  • Created and maintained databases to track and record customer data;
  • Communications with clients, and being first point of contact for club clients and members
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.

Personal Trainer

Self-employed
08.2020 - Current
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Promoted safe and inclusive environment for club clients and members.
  • Developed and implemented fitness assessment system to evaluate progress of participants.

Operations Manager (family Business)

Five Star Cleaning
02.2019 - Current
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms;
  • Developed systems and procedures to improve operational quality and team efficiency;
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits;
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

Diploma - Business Management

Aspire 2
Auckland
2023

Certification in Exercise Level 5

NZIHF
Auckland, NZ
2020

High School Diploma -

Avondale College
Avondale, NZ

Skills

  • Customer Service
  • Schedule Management
  • Customer Rapport Development
  • Critical Thinking
  • Business Correspondence
  • Multitasking and Time Management

Languages

Cantonese
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant/Sales Consultant

JustWorkout New Lynn
09.2020 - Current

Personal Trainer

Self-employed
08.2020 - Current

Operations Manager (family Business)

Five Star Cleaning
02.2019 - Current

Diploma - Business Management

Aspire 2

Certification in Exercise Level 5

NZIHF

High School Diploma -

Avondale College

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Catherine Hu