Work Preference
Summary
Overview
Work History
Education
Skills
References
Relevant Academic Results
Timeline
Generic
Open To Work

Catherine Lindsay

Christchurch,New Zealand

Work Preference

Job Search Status

Open to work

Desired Job Title

Insurance Team ManagerCareer CounsellorAuckland Fintel Team LeaderDunedin Branch Team Leader

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Christchurch, New Zealand
Open to relocation: No

Salary Range

$85000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Summary

Experienced professional in management recruitment and career guidance, dedicated to empowering individuals and enhancing well-being. Skilled in resume optimisation and identifying relevant skills to improve client job prospects. Proficient in behavioural analysis and counselling, with a focus on increasing client success through tailored career development strategies.

Overview

17
17
years of professional experience

Work History

Insurance Team Manager

TMx Insurance Advice
10.2023 - 11.2025
  • Provide leadership to the TMx team, ensuring they provide a professional, customer-focused service to clients by ensuring the smooth running of the company.
  • Co-ordinate efficient workflow; recruit, lead, coach and mentor the Insurance Advisers and the Insurance Support staff. Review team performance.
  • Ensure ethical behaviour standards are always upheld; team members are compliant and put in place actions to remedy those that are not.
  • Manage key relationships with external and internal stakeholders, keeping abreast of current market, economic and industry trends to maximise business opportunities.
  • Member of the wider company Operations Team.
  • Reason for leaving – made redundant after company restructure.

Career Counsellor

Te Pukanga NMIT
04.2021 - 11.2022
  • Provided counselling services to current and prospective students to help them make choices about education, training, and work, identifying any barriers or challenges.
  • Engaged in motivational interview techniques to support the self-efficacy of the client.
  • Created and presented work readiness coaching material for various group settings.
  • Implemented psychological theories, models and practices, while developing my own cultural competency.
  • Connecting with diverse groups of students, to help them prepare to enter the labour market, assisting with CV development, cover letters and interview preparation.
  • Student Practicum Placement 200 hours

Auckland Fintel Team Leader

Tower Insurance NZ
Auckland, New Zealand
05.2011 - 12.2012
  • Lead teams of up to 25 people in the Auckland contact centre.
  • National Employee of the Month – September 2009.

Dunedin Branch Team Leader

Tower Insurance NZ
Dunedin, New Zealand
10.2008 - 05.2011
  • Responsible for Dunedin branch facilities and operations on a day-to-day basis, the area manager was based in Christchurch.
  • Manage human resources, including recruitment, coaching and performance management. Facilitate training programmes.
  • Provide leadership, direction and upskilling of team members to develop more advanced skills and knowledge.
  • Management of end-to-end claims processing and monitoring the quality of processes in the claims team, authorising claim payments up to $150,000.
  • Company representative at formal dispute hearings.
  • Reason for leaving – parental leave, followed by a study break.

Education

Bachelor of Career Development -

Te Pukanga NMIT
11.2022

Level 5 Social Services -

Te Pukanga Otago
11.2018

Skills

  • Recruitment
  • Human Resource
  • Risk Management
  • Communication
  • Problem Solving
  • Financial Reporting
  • Relationship Management
  • Team Leadership
  • Operational Efficiency
  • Facilitator and Mentor
  • Cultural Competence
  • Clean Full Driver’s Licence
  • Employment coaching
  • Labour market trends

References

available upon request.

Relevant Academic Results

A-, B+, A-, A, B, A, B+, A+

Timeline

Insurance Team Manager

TMx Insurance Advice
10.2023 - 11.2025

Career Counsellor

Te Pukanga NMIT
04.2021 - 11.2022

Auckland Fintel Team Leader

Tower Insurance NZ
05.2011 - 12.2012

Dunedin Branch Team Leader

Tower Insurance NZ
10.2008 - 05.2011

Bachelor of Career Development -

Te Pukanga NMIT

Level 5 Social Services -

Te Pukanga Otago

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Catherine Lindsay