Catherine Paku
Wellington,New Zealand
Summary
Highly skilled office Administrator with an impressive background specializing in administrative work and office support including Human Resources. Known for utilizing strong communication skills to communicate well with other staff members and employees. Dedicated to creating office environments conductive to optimal workflow and success. Bringing forth the ability to support and stimulate office stability and growth.
With the 11 years of experience in working in the Administration field I have the knowledge and skills to lead a great a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Payroll Specialist & Administration Human Resource
Te Whatu Ora Wairarapa District Health Board
Lansdowne , Masterton
2022.03 - 2024.01
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
- Assisted with auditing processes related to payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Responded promptly to requests from external auditors during audits.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Solved complex problems related to payroll processing quickly and efficiently.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Processed new employee paperwork and entered information into payroll system.
- Responded to employee inquiries regarding payroll and timekeeping.
- Processed and issued paychecks and earnings statements.
- Tracked employee vacation, personal and sick leave earnings and use.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Distributed and collected timecards each pay period.
- Recorded adjustments to previous pay-related errors.
- Trained new employees on company timekeeping systems.
- Verified past employment of candidate hires.
- Provided letters for employees for Banks, Work and Income, Ministry of justice
RELIEF ADMINISTRATOR - ALL DEPARTMENTS
WAIRARAPA DISTRICT HEALTH BOARD
2021.04 - 2022.02
- Sole responsible to process Child Protection alerts on to web pas and file important paper work to patient charts
- Cover for Telephonist Role and Emergency Reception Admin support
- Support and backup person for the Rosters
- Cover for Outpatients Department booking team
- Training new staff members
- On Call Cover once a month for Admin Support and staff cover arrangements after hours, solving problems
- Developed and updated computerized records management systems to effectively store, process and report on medical data.
- Reviewed medical records and prepared reports summarizing patient information.
- Organized and maintained filing systems for patient records in accordance with HIPAA regulations.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Verified insurance coverage to ensure accuracy of reimbursement claims.
- Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
- Maintained contact databases for referral sources such as hospitals and clinics.
- Coordinated meetings between staff members and outside vendors or visitors.
- Managed front desk operations such as greeting visitors and managing mail flow.
- Developed policies and procedures related to office administration functions.
- Provided support during audits conducted by external agencies such as Medicare or Medicaid.
- Created plans to achieve organizational goals, promote employee welfare and deliver quality patient care.
- Trained staff to ensure compliance with local, national and federal requirements.
- Wrote policies and procedures to establish medical and administrative best practices.
ADMINISTRATION COORDINATOR, COVID IMMUNISATION CLINIC
WAIRARAPA DISTRICT HEALTH BOARD
Masterton , New Zealand
2021.09 - 2021.12
- Improved office policies and enforced rules to meet administrative objectives
- Trained employees in company procedures and standards
- Managed communication between internal team clients and stakeholders
- Received and distributed mail, maintained electronic records, and reordered and restocked supplies to facilitate office operations
- Entered data manually and scanned documents to maintain databases
- Handled phone calls, digital communications, and shipment logistics
- Planned special events, set up meetings, and arranged conference logistics for staff
- Boosted team performance by closely monitoring the work of each staff member and offering motivational support
- Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity
- Researched and compiled data to produce operational reports for senior leaders
- Developed and optimized work schedules to cover expected workloads
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Completed all assigned tasks prior to shift end
- Reviewed physical and digital records to identify and correct inaccuracies.
EMERGENCY SERVICES, HEALTH RECORDS, TELEPHONIST
WAIRARAPA DHB
2015.09 - 2021.04
- Answering 777 Arrest/Met calls to ensure the correct procedure takes place as fast as possible
- Answering calls on switchboard and transferring calls
- Updating on-call rosters
- Problem solving patient inquiries in person and on the phone giving them the help that they need
- Training new staff members - I have trained many in my years of working in this role
- Registering patients into emergency department
- Data - Web pas and Concerto
- Ward admissions -Web pas and Concerto
- Discharges -Web pas and Concerto
- Dealing with difficult situations, admin support and multitasking
- Translator for Samoan patients that do not understand English - I have saved lives doing this
- Filing letters, results, admissions and maintenance of patient records
- Process deceased paperwork
- Register New born admissions and create file
- Bookings to Taku Wahi and understanding Maori Health
- Release of Patient information
- On Call Cover once a month for Admin Support and staff cover arrangements after hours, solving problems
- Dealing with Police inquiries after hours Emergency Reception Relief.
EMERGENCY SERVICES ADMINISTRATOR
WAIRARAPA DISTRICT HEALTH BOARD
2014.07 - 2015.09
- Register Patients into Emergency
- Data Entry - Galen
- Admitting patients to the wards
- Discharge patients from wards and A&E
- Dealing with difficult situations
- Sorting paperwork
- Multitasking
- Translator Front of House.
Education
DIPLOMA BUSINESS ADMINISTRATION -
The Career Academy Global
Skills
- High Knowledge in Health Sector
- Critical thinking and problem solving
- Fast Learner
- Leadership
- Customer Service
- Honest and Reliable
- Determined
- Adaptability
- Ability to Multitask
- Team Player
- Organizational Development
- Personnel Engagement
- Policies Implementation
- Kind Hearted
- Staff Management
- Project Management
- Training Development
Certification
- Treaty of Waitangi Workshop, 06/2015, Wairarapa DHB
- First Aid Course, 06/2015, Wairarapa DHB
- Microsoft Excel, 05/2018
- Medical Terminology Certificate, 04/2021
- Dealing with difficult situations, 03/2018, Wairarapa DHB
Languages
- Samoan
- English
References
- Sueanne McGlashan, General Manager/Director People and Capability Human Resources Te Whatu Ora Wairarapa, Capital Coast & Hutt Valley Hospital
Ph: 021 377 545 Email: Sueanne.McGlashan@wairarapa.dhb.org.nz
Michelle Gibbons , Senior HR Advisor Te Whatu Ora Wairarapa District Hospital
Ph: 027 303 0434 Email: Michelle.Gibbons@wairarapa.dhb.org.nz
Languages
Samoan
Professional
English
Professional
Accomplishments
- First Rural Region to hit 90% Covid Vaccination in New Zealand where I was the Covid Clinic Adminitration Coordinator
- First Region to complete and pay Nurses Pay Equity in New Zealand where I was the Payroll Specialist and Administrator for
Affiliations
- Siteseeing
- Music
- Family Time
- Designing Clothes
- Helping those in need
References
References available upon request.
Timeline
Payroll Specialist & Administration Human Resource
Te Whatu Ora Wairarapa District Health Board
2022.03 - 2024.01
ADMINISTRATION COORDINATOR, COVID IMMUNISATION CLINIC
WAIRARAPA DISTRICT HEALTH BOARD
2021.09 - 2021.12
RELIEF ADMINISTRATOR - ALL DEPARTMENTS
WAIRARAPA DISTRICT HEALTH BOARD
2021.04 - 2022.02
EMERGENCY SERVICES, HEALTH RECORDS, TELEPHONIST
WAIRARAPA DHB
2015.09 - 2021.04
EMERGENCY SERVICES ADMINISTRATOR
WAIRARAPA DISTRICT HEALTH BOARD
2014.07 - 2015.09
DIPLOMA BUSINESS ADMINISTRATION -
The Career Academy Global
- Treaty of Waitangi Workshop, 06/2015, Wairarapa DHB
- First Aid Course, 06/2015, Wairarapa DHB
- Microsoft Excel, 05/2018
- Medical Terminology Certificate, 04/2021
- Dealing with difficult situations, 03/2018, Wairarapa DHB
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