Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Catherine Raabe

5 Newton Street, Outer Kaiti,Gisborne

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Operations Manager

Bunnings
Gisborne, NZ
08.2019 - Current
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Department Manager

Bunnings Warehouse
Gisborne, NZ
07.2016 - 07.2019
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Analyzed and interpreted store trends to facilitate planning.
  • Approved regular payroll submissions for employees.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.

Activities Organizer

Bunnings Warehouse
Gisborne, NZ
08.2012 - 07.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Built strong relationships between the business and the community
  • Driving culture and vibe within the Gisborne store

Education

Advanced Diploma In Leadership And Management - Organizational Leadership

Swinburne University
Melbourne Australia
12.2021

Skills

  • Financial Management
  • Microsoft Outlook
  • Financial Forecasting
  • Microsoft Windows
  • Sales Tracking
  • Project Management
  • Human Resources Oversight
  • Business Management Principles
  • Sales Activities
  • Business Leadership
  • Performance Monitoring and Evaluation
  • Focus and Follow-Through
  • Hiring and Onboarding
  • Incident Management
  • Employee Relationships

Timeline

Operations Manager

Bunnings
08.2019 - Current

Department Manager

Bunnings Warehouse
07.2016 - 07.2019

Activities Organizer

Bunnings Warehouse
08.2012 - 07.2016

Advanced Diploma In Leadership And Management - Organizational Leadership

Swinburne University

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Catherine Raabe