Summary
Overview
Work History
Education
Skills
Timeline
Generic

CATHERINE STEVENS

WAIMATE

Summary

Hardworking and enthusiastic candidate trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

11
11
years of professional experience

Work History

Stevedore

NFA
04.2023 - 11.2023
  • Stevedoring duties which include slinging logs for loading onto ships; unloading product and cleaning vessel holds once unloaded; driving forklift when required and general housekeeping duties and ensuring adherence to Health and Safety
  • Being available for Out of Port work to assist other ports around New Zealand.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cook

Lister Home Incorporated
08.2022 - 04.2023
  • Responsible for preparing, cooking and delivery of meals to over 60 residents and 35 Meals on Wheels, on a daily basis and maintaining food safety as per industry standards.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Office Clerk, Sheep & Lamb Stockyard

Alliance
04.2022 - 08.2022
  • Ensuring paperwork meets compliance criteria whilst receiving stock for daily intake.
  • Monitoring livestock in accordance with the Animal Welfare Act.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Home Care Worker

Presbyterian Support Services
03.2022 - 04.2022
  • Assisting with and providing personal care for over 30 residents and monitoring health and well-being of each resident.
  • Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
  • Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
  • Safeguarded patient''s privacy rights by adhering to HIPAA regulations and maintaining confidentiality of personal health information.
  • Established trusting relationships with clients and their families through regular communication and empathetic listening skills.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Eased family concerns by offering emotional support and guidance on various aspects of home care management.

Supervisor, Night Shift

Juice Products
11.2020 - 03.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.

Supervisor, Night Shift

Silver Fern Farms
12.2019 - 11.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitoring and moving product through Carcass Chillers and ensuring departmental production and compliance is being met for our customer’s and internal requirements.
  • Supervision of load out team in moving product and loading containers, in a timely fashion and ensuring a workable team environment.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Frequently inspected production area to verify proper equipment operation.

Training Coordinator

Silver Fern Farms
08.2017 - 12.2019
  • Created and maintained detailed training records and reports for management review.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Managed budgets for training programs, ensuring optimal allocation of resources for maximum impact.
  • Assisted in development and implemented successful 2-day onboarding program to induct new employees.
  • Built and maintained professional relationships with vendors and suppliers.
  • Assisted in creating and overseeing internal training programs for plant operations.
  • Used Quality Matrix System to design training for all production employees.
  • Developed lesson plans, instructional materials and written practice tests for 'Train the Trainer' training courses for individuals within various departments.
  • Developed lesson plans and provided instructional materials and written practice tests for Meat Certificate III and above and other related training courses.

Night Shift

Silver Fern Farms
11.2014 - 08.2017
  • Demonstrated adaptability, quickly learning new procedures and technologies as they were introduced into the workplace.
  • Supervisor for Ovine & Bovine Offal (Red and Green) and Beef Boning Room, Night Shift – monitoring the processing and packing of offal/red meat products for market requirements, ensuring targets are being maintained within the department and reported to management in a timely manner
  • Quality control including monitoring of meat products (beef, lamb and mutton) as required by Food Industry Standards and Hazard Analysis Critical Control Point (HAACP) with Process Control checks and Standard Operating Procedures with the aim of delivering zero faecal tolerance to ensure product will be safe and fit for intended purpose.
  • Ensure meeting departmental compliance for our customer’s requirements which also includes end of shift clean up and wash down of departments in accordance with Technical SOP’s.
  • Departmental manning and recruitment of staff when required and ensuring a workable team unit.
  • Maintaining compliance with Company Policies, Health and Safety and MPI.
  • Assisting in budgeting requirements, forecasting and timely reporting of expenses within the department.
  • Back up iLeader (Health & Safety) management - Near Miss, Risk Assessment and Incident Investigation to H&S Manager – following up on historic data and ensuring current data is compliant to Silver Fern Farms Health & Safety Policy.
  • Providing technical assistance ad hoc Superuser for iLeader in preparation for Plant rollout of Production documentation ie Our Techniques, Our Methods and Our Checks.
  • Ensuring allocated users are familiar with tablet-form documentation and trouble-shooting flow of data when required.
  • Reduced errors and increased accuracy with thorough documentation of nightly tasks and reports.
  • Participated in continuous professional development, staying current with industry trends and best practices for night shift workers.
  • Gained expertise in various company systems, becoming a valuable resource for training new night shift employees.
  • Minimized downtime and maximized productivity, effectively prioritizing tasks for optimal workflow.
  • Fostered a positive work environment by addressing employee concerns promptly and effectively during nightly staff meetings.
  • Mentored new hires on best practices while working nights, helping them acclimate successfully to the unique challenges of nocturnal work.
  • Provided support to daytime operations by ensuring a smooth transition between shifts through effective communication.
  • Upheld company standards of cleanliness and organization throughout nighttime facility maintenance tasks.
  • Effectively managed time-sensitive projects on the night shift, ensuring deadlines were met without compromising quality.
  • Contributed to overall company success by consistently meeting or exceeding performance goals during the night shift.
  • Streamlined night shift processes, resulting in increased efficiency and productivity.
  • Conducted regular equipment checks to ensure functionality, preventing unnecessary delays or breakdowns during operational hours.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Adjusted machines to increase productivity for runs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Made sure that products were produced on time and are of good quality.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Collaborated with other departments to optimize production workflows.

Customer Service Advocate

Trustpower
06.2014 - 11.2014
  • Assisting Customer enquiries for Telco services ie phone and broadband connections, troubleshooting technical issues for the internet and modems including isolation testing to eliminate possible equipment failure.
  • Assisting Customer enquiries for phone connections including checking phone faults and logging faults with relevant technicians.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.

Quality Control/Production Processor

Lean Meats
12.2012 - 06.2014
  • Monitoring meat product (beef, lamb and mutton) as required by Food Industry Standards and Hazard Analysis Critical Control Point (HAACP) with Process Control checks and Standard Operating Procedures with the aim of delivering zero faecal tolerance to ensure product will be safe and fit for intended purpose.
  • Health and Safety Officer representing employees and ensuring employee/employer compliance with HSE Act and company policy.
  • Assistant to Night Shift Supervisor - 100% checking and grading of product (lamb, mutton), team leader to night shift carcase chiller team.
  • Assist plant manager in chiller stock control, collating statistical data for management review, payroll using Finbuild program, MAF submissions via website for exportation of product.
  • Step-up leading hand running a team of 10+ when required.
  • Increased product quality with thorough inspections and attention to detail during the manufacturing process.
  • Optimized workflow for maximum productivity by reallocating resources and adjusting schedules as needed.
  • Maintained accurate inventory records, ensuring materials were readily available when needed for production runs.
  • Participated in cross-functional teams, enhancing communication between departments for better overall performance.
  • Served as an integral team member, readily stepping up to assist colleagues whenever needed to ensure overall success.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Education

Certificate Train The Trainer -

Silver Fern Farms
Pareora
2018

Certificate in Assessing -

Silver Fern Farms
Pareora
2017

National Certificate in Meat Processing -

Silver Fern Farms
Pareora
2016

Certificate in Worksafe for Health & Safety Representatives, Stage 1, 2&3 -

Dunedin
New Zealand
2014

Certificate in Introductory HACCP (completed -

Oamaru
New Zealand
2013

Certificate IV Accounting -

Tafe
Wollongong, Australia
2012

In-House Training - Transport

Patrick Autocare
Port Kembla, Australia
04.2009

Introduction To Return To Work Coordination -

Sydney
Australia

High School Certificate -

Waitaki Girls High School
Oamaru
11.1984

Skills

  • Computer literate in Microsoft Office products, MYOB, Peoplesoft Financial System, Zeacom Telephone package, Assyst and IPS databases in Telco, iLeader (maintaining iLeader data flow for Silver Fern Farms) H&S database, AS400 Database and other various in-house financial and hospital packages;
  • Health and Safety Representative within a variety of roles in New Zealand and Australia (including participation as a Committee member - Secretary for three years and Chairperson for six months with Patrick Autocare)
  • Health and safety compliance including Quality Controls (Production error corrections), HACCP and Food Safety
  • Production Management and reporting
  • Performance monitoring and reporting staff development, staff supervision, Team Collaboration and Leadership
  • Budgeting and forecasting

Timeline

Stevedore

NFA
04.2023 - 11.2023

Cook

Lister Home Incorporated
08.2022 - 04.2023

Office Clerk, Sheep & Lamb Stockyard

Alliance
04.2022 - 08.2022

Home Care Worker

Presbyterian Support Services
03.2022 - 04.2022

Supervisor, Night Shift

Juice Products
11.2020 - 03.2022

Supervisor, Night Shift

Silver Fern Farms
12.2019 - 11.2020

Training Coordinator

Silver Fern Farms
08.2017 - 12.2019

Night Shift

Silver Fern Farms
11.2014 - 08.2017

Customer Service Advocate

Trustpower
06.2014 - 11.2014

Quality Control/Production Processor

Lean Meats
12.2012 - 06.2014

Certificate Train The Trainer -

Silver Fern Farms

Certificate in Assessing -

Silver Fern Farms

National Certificate in Meat Processing -

Silver Fern Farms

Certificate in Worksafe for Health & Safety Representatives, Stage 1, 2&3 -

Dunedin

Certificate in Introductory HACCP (completed -

Oamaru

Certificate IV Accounting -

Tafe

In-House Training - Transport

Patrick Autocare

Introduction To Return To Work Coordination -

Sydney

High School Certificate -

Waitaki Girls High School

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