Catherine Anne Law
Wellington,Northland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A team player that uses initiative to achieve results.
Overview
11
11
years of professional experience
Work History
Service Consultant
ANZ
10.2022 - Current
- Providing support to customers with their banking enquiries over the phone and email
- Coaching the customers on how to interact with the self services available
- Work with and support colleagues to resolutions with our customers.
Customer Service Representative and Senior Technical Support Specialist
Concentrix
08.2019 - 10.2022
- Adhering to KPIs and metrics
- Following up on service orders and issues to do with third party providers
- Providing sales and technical support for a diverse range of customers and products
- Taking ownership of cases that are not resolvable over one phone call
ICT Administrator/Trainer
Smart
12.2012 - 08.2019
- Carrying out Desktop Support and service desk tasks on networked devices
- Training the public on the Microsoft Office Suite, and the basics of ICT
- Carry out administration tasks
- Carry out helpdesk activities on site for the customers and carry out software repairs if needed
Education
Graduate Diploma of Applied Management - Strategic Management
Wellington Institute of Technology
Petone, NZ12.2016
Bachelor of Information Technology - Networking
Wellington Institute of Technology
Petone, NZ11.2015
Skills
- Flexible Attitude: Ability to adjust quickly and accordingly to changing business environments
- Excellent verbal, written and listening skills in all mediums; able to build effective relationships and rapport across teams, organisations, businesses and with the public
- Customer Service: Customer service experience with the ability to meet customers’ specific needs – applies initiative, commitment and empathy in dealing with people, ensuring quality results
- Team Contribution: Works well in a supportive and inclusive team environment adding value to team success through high standards and a pro-active approach to responsibilities
- Problem Solving: Ability to apply knowledge in a professional, calm, manner with the ability to source accurate information
- Organizational Skills
- Training Material Development
- Desktop Support (Windows XP-10, Documentation)
- Networking Advanced Networking (Route, Switch (Layers 2 and 3)), Documentation, Physical and virtual networking, troubleshooting, enterprise network management and configuration Windows Server, Active directory,)
- Hardware and Software Monitoring
- Knowledge of Leading operating systems
- Programming (Basics of C, Python, Visual Basic (Excel and Access), Windows PowerShell Some HTTP)
Timeline
Service Consultant
ANZ
10.2022 - Current
Customer Service Representative and Senior Technical Support Specialist
Concentrix
08.2019 - 10.2022
ICT Administrator/Trainer
Smart
12.2012 - 08.2019
Graduate Diploma of Applied Management - Strategic Management
Wellington Institute of Technology
Bachelor of Information Technology - Networking
Wellington Institute of Technology
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