Cathrine Philip
Auckland,New Zealand
Summary
Dedicated Sales Support Specialist eager to join your team, offering 10+ years of experience in enhancing customer satisfaction, both internal and external, meticulous order management, and supporting sales objectives through problem-solving and relationship-building skills.
Overview
35
35
years of professional experience
Work History
Project Manager
Dexion NZ
12.2017 - 09.2023
- Project Manager & Coordinator with over 5 years of experience at Dexion Industrial, delivering installations across New Zealand
- Managed high-profile client portfolio including industry leaders such as Fonterra, DHL, Mainfreight, Bidfood, Mondiale, Woolworths, and key players in the Kiwifruit industry
- Recipient of the prestigious Duncan Jack Award for outstanding project results in the second year
- Consistently achieved projects under budget and ahead of schedule over a 5-year tenure
- Support sales team with proposal preparation
- Customer support
- Providing support to customers regarding product information, pricing and orders prior to contract sign of
- Dexion office fit outs tasks included managing all orders, deliveries and invoicing from various suppliers - laptop arms, desk tops, table, chairs, acoustic panels to name a few.
Workshop Coordinator
Commercial Outdoor Machinery
03.2017 - 10.2017
- Spearheaded daily operations of the workshop, ensuring efficient workflow distribution among technicians aligned with their skills and machinery proficiency
- Facilitated comprehensive engineer reports for each repair, while adeptly liaising with clients for seamless service delivery
- Handled invoicing, purchasing, and parts sales, contributing to the workshop's financial accuracy and customer satisfaction
- Compiled and presented weekly summaries of workshop production to management, highlighting key performance metrics
- Coordinated the reception of new equipment and oversaw the process for obtaining New Zealand accreditation
- Diligently managed warranty tracking, claims monitoring, and engaged with overseas suppliers Morbark (USA) and Eurocomach (Italian) to address and rectify warranty-related issues in the workshop and for customers.
Rental Coordinator
Crown Equipment
06.2014 - 05.2017
- Oversaw North Island Rental Fleet operations, ensuring efficient booking management, timely collections, and deliveries, complemented by meticulous weekly inventory audit
- CRM Management - Updating and maintaining with accurate data
- Support sales team with contacting customers or prospects to follow up on sales enquiries/meetings
- General admin support.
Sales Support Coordinator
Pescatech
03.2011 - 05.2014
- Spearhead Western Cape Region sales initiatives to meet and exceed targets
- Coordinate sales meetings
- Handle customer complaints
- Provide strategic internal support to Account Managers
- Efficiently process customer orders through to delivery & invoicing stage
- CRM management - Update and maintain databases
- Lead Generation - contact customers and potential prospects to arrange field staff site assessment appointments.
Customer Services Representative
NZ Post
02.2009 - 02.2011
- CSR for business Centre - client queries and complaints, orders, data collection, reference information, health & safety, contribute to projects to improve processes.
Call Centre / Project Manager
Metropolitan Life / DFS
06.2000 - 09.2008
- Progressed from Outbound Sales Agent to Team Leader, spearheading the establishment of a new call center
- Orchestrated the launch of a 15-agent call center, overseeing recruitment, accreditation, and training initiatives
- Authored comprehensive training materials, aligning team capabilities with sales objectives
- Elevated to Call Center Manager, concurrently managing a pivotal project for business relocation to a larger facility
- Directed the end-to-end fit-out of the new premises, ensuring seamless operational transition
- Innovated and executed the company's annual incentive program, the Pinnacle Awards, with a keen eye on staff retention and a budget management of R1.5 million.
Advertising Sales Executive
Media 24
12.1988 - 06.1999
- Developed and managed extensive client portfolios, proactively identifying potential advertisers through strategic analysis of competitor publications
- Engaged with prospective clients to assess and fulfill their advertising requirements, effectively boosting sales opportunities
- Ensured seamless daily operations, including meticulous administration and coordination of advertising materials with copywriters, sub-editors, and the art department
- Produced comprehensive weekly status reports and consistently achieved monthly sales targets through diligent monitoring and performance optimization.
Skills
- Communication
- Leadership & Management
- Time Management
- Customer Service
- Creativity & Innovation
- Adaptability
Languages
English
Afrikaans
Timeline
Project Manager
Dexion NZ
12.2017 - 09.2023
Workshop Coordinator
Commercial Outdoor Machinery
03.2017 - 10.2017
Rental Coordinator
Crown Equipment
06.2014 - 05.2017
Sales Support Coordinator
Pescatech
03.2011 - 05.2014
Customer Services Representative
NZ Post
02.2009 - 02.2011
Call Centre / Project Manager
Metropolitan Life / DFS
06.2000 - 09.2008
Advertising Sales Executive
Media 24
12.1988 - 06.1999
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