Hi, I’m
Cathryn Cook
Frasertown,Hawke's Bay
Overview
25
years of professional experience
Work History
Wairoa Working Mens Club
Bar Staff and Duty Manager
2000.02 - 2014.01 (13 education.years_Label & 11 education.months_Label)
Job overview
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Supported marketing efforts through participation in promotional events or initiatives aimed at increasing brand awareness within the local community.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Waikaremoana Trust Board
Relief Tutor
2017.01 - 2018.03 (1 education.year_Label & 2 education.months_Label)
Job overview
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Upskill NZ
Upskill Tutor
Job overview
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
IHC Wairoa
IHC Residential Support
1993.04 - 1997.04 (4 education.years_Label)
Job overview
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each resident''s needs and goals.
- Ensured compliance with local regulations governing residential support services through careful documentation of all relevant activities conducted within the facility.
- Coordinated resident schedules to ensure smooth transitions between daily routines while minimizing conflicts related to shared resources or space utilization.
- Monitored residents'' emotional well-being closely while providing compassionate support during difficult periods or transitions within their lives.
Education
Chanel CollegeMasterton, WGN
6th Form
1985
University Overview
Skills
- Patience and Empathy
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
- Verbal and written communication
- Team Collaboration
- Organization and preparation
- Adaptable nature
- Confidence building
- Learning techniques
- Note-taking requirements
- Compliance
- Records Management
- Special Needs Support
- Rapport Building
- Transitional support
- Attention to Detail
- Problem-Solving Support
- Building Confidence
Timeline
Relief Tutor
Waikaremoana Trust Board
2017.01 - 2018.03 (1 education.year_Label & 2 education.months_Label)
Bar Staff and Duty Manager
Wairoa Working Mens Club
2000.02 - 2014.01 (13 education.years_Label & 11 education.months_Label)
IHC Residential Support
IHC Wairoa
1993.04 - 1997.04 (4 education.years_Label)
Upskill Tutor
Upskill NZ
Chanel College
6th Form