Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cathryn Cook

Frasertown,Hawke's Bay
Cathryn Cook

Overview

25
years of professional experience

Work History

Wairoa Working Mens Club

Bar Staff and Duty Manager
02.2000 - 01.2014

Job overview

  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Supported marketing efforts through participation in promotional events or initiatives aimed at increasing brand awareness within the local community.
  • Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Waikaremoana Trust Board

Relief Tutor
01.2017 - 03.2018

Job overview

  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

Upskill NZ

Upskill Tutor

Job overview

  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
  • Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
  • Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.

IHC Wairoa

IHC Residential Support
04.1993 - 04.1997

Job overview

  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each resident''s needs and goals.
  • Ensured compliance with local regulations governing residential support services through careful documentation of all relevant activities conducted within the facility.
  • Coordinated resident schedules to ensure smooth transitions between daily routines while minimizing conflicts related to shared resources or space utilization.
  • Monitored residents'' emotional well-being closely while providing compassionate support during difficult periods or transitions within their lives.

Education

Chanel College
Masterton, WGN

6th Form
1985

University Overview

Skills

  • Patience and Empathy
  • Problem-solving skills
  • Creative Thinking
  • Collaboration and Teamwork
  • Verbal and written communication
  • Team Collaboration
  • Organization and preparation
  • Adaptable nature
  • Confidence building
  • Learning techniques
  • Note-taking requirements
  • Compliance
  • Records Management
  • Special Needs Support
  • Rapport Building
  • Transitional support
  • Attention to Detail
  • Problem-Solving Support
  • Building Confidence

Timeline

Relief Tutor
Waikaremoana Trust Board
01.2017 - 03.2018
Bar Staff and Duty Manager
Wairoa Working Mens Club
02.2000 - 01.2014
IHC Residential Support
IHC Wairoa
04.1993 - 04.1997
Upskill Tutor
Upskill NZ
Chanel College
6th Form

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Cathryn Cook