Cathryn Cook
Waikaremoana Trust Board
Frasertown,Hawke's Bay
25
years of professional experience
Work History
Bar Staff and Duty Manager
13 Years 11 Months- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Supported marketing efforts through participation in promotional events or initiatives aimed at increasing brand awareness within the local community.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Relief Tutor
1 Year 2 Months- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Upskill Tutor
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
IHC Residential Support
4 Years- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each resident''s needs and goals.
- Ensured compliance with local regulations governing residential support services through careful documentation of all relevant activities conducted within the facility.
- Coordinated resident schedules to ensure smooth transitions between daily routines while minimizing conflicts related to shared resources or space utilization.
- Monitored residents'' emotional well-being closely while providing compassionate support during difficult periods or transitions within their lives.
Education
6th Form
Skills
Patience and Empathy
Problem-solving skills
Creative Thinking
Collaboration and Teamwork
Verbal and written communication
Team Collaboration
Organization and preparation
Adaptable nature
Confidence building
Learning techniques
Note-taking requirements
Compliance
Records Management
Special Needs Support
Rapport Building
Transitional support
Attention to Detail
Problem-Solving Support
Building Confidence
Timeline
Relief Tutor
Waikaremoana Trust Board
01.2017 - 03.2018Read More
Bar Staff and Duty Manager
Wairoa Working Mens Club
02.2000 - 01.2014Read More
IHC Residential Support
IHC Wairoa
04.1993 - 04.1997Read More
Upskill Tutor
Upskill NZ
Read More
Chanel College
6th Form
Read More