Summary
Overview
Work History
Skills
Timeline
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Lauren Dobbs

Paeroa,WKO

Summary

I am outgoing and motivated and I desire to increase my skillset and experience within a sales and administrative environment. Through my work history in both Administrative and Customer Service roles, I have developed excellent communication skills. I enjoy interacting with a diverse range of people from all walks of life. I have excellent attention to detail and maintain a high standard of professionalism in my work. I place great value on continuing to educate myself and I relish the chance to take on new challenges. This value links with my work ethic of continually extending myself and providing superior customer service and professional administration.

Overview

17
17
years of professional experience

Work History

Contract Share Milker (2IC)

NL Dobbs Partnership
06.2018 - 05.2023
  • Provided full-time agricultural support
  • Maintained the businesses administrative processes
  • Placed orders for animal food with vendors and confirmed delivery dates and times
  • Managed incoming/outgoing bill payments, accounts, GST returns, sourced products
  • Liaised with various industry professionals
  • Trained part-time help in livestock care and farm operations
  • Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks
  • Learnt how to independently manage a farm
  • Used Microsoft Office

Customer Experience Representative

Livestock Improvement Corporation (LIC)
03.2017 - 03.2018
  • Provided customer service and technical support in a call centre context
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
  • Liaised with customers, assisted with technical difficulties, processed sales and performed administrative tasks via phone and email
  • Helped maintain excellent records on the NZ-wide Animal Database
  • Utilized phone, and email platforms to deliver outstanding customer service
  • Became proficient in the use of SAP CRM and the Microsoft Office Suite
  • Rapidly progressed to a Support Role within the Call Centre, due to my work ethic, professionalism and excellent outcomes
  • In this role, I supported my colleagues in trouble-shooting LIC's systems for our customers


Contract Share Milker (2IC)

Cloverfield Dairy
06.2014 - 06.2016
  • Provided full-time agricultural support
  • Maintained the businesses administrative processes
  • Placed orders for animal food with vendors and confirmed delivery dates and times
  • Managed incoming/outgoing bill payments, accounts, GST returns, sourced products
  • Liaised with various industry professionals
  • Trained part-time help in livestock care and farm operations.
  • Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
  • Learnt how to independently manage a farm
  • Used Microsoft Office

Spring Farm Assistant

Rymanda Farms
06.2009 - 06.2011
  • Assisted the farmer during the busy time of spring
  • Operated farm equipment such as tractors and trucks with extreme care and precision
  • Relief milking and her management
  • Hand-reared calves and carefully monitored their health
  • Promoted the calves safety and well-being by providing proper nutrition, housing and medical care
  • Prepared and administered vaccinations and medications to animals


Personal Assistant to the CEO

ATC New Zealand
10.2006 - 03.2008
  • Provided direct administrative assistance to the CEO
  • Used the Microsoft Office Suite to take minutes, file documentation, communications and keep up to date with database maintenance
  • Answered incoming phone calls and emails, and presented urgent requests for timely response.
  • Transcribed dictated information to provide clearly written communication.
  • Compiled comprehensive reports for NZQA regarding qualifications offered by ATC and it subsidiaries
  • Tackled special projects such as comprehensive reports for NZQA and delivered them within tight deadlines.
  • Oversaw the selection, interviewing and recruitment of new staff
  • Facilitated training and onboarding for incoming office staff
  • Screened calls and emails and initiated actions to respond or direct messages for managers
  • Handled confidential and sensitive information with discretion and tact
  • Sat on the Health and Safety Team; implemented and maintained H & S best practice within our office space

Skills

  • Team player: I have an approachable and courteous disposition, both inside and outside work I enjoy working as part of a team, but can also knuckle-down and work autonomously
  • Communication skills: I can communicate clearly and respectfully, both orally and via the written word
  • Time management: I thrive on forming a plan for my day and using my time wisely and efficiently, to ensure the highest priority tasks are seen to
  • Self-motivated: I have high expectations of myself and I put my heart and soul into my work
  • Flexible: I am adaptive to change and comfortable working in a fast-paced environment

Timeline

Contract Share Milker (2IC)

NL Dobbs Partnership
06.2018 - 05.2023

Customer Experience Representative

Livestock Improvement Corporation (LIC)
03.2017 - 03.2018

Contract Share Milker (2IC)

Cloverfield Dairy
06.2014 - 06.2016

Spring Farm Assistant

Rymanda Farms
06.2009 - 06.2011

Personal Assistant to the CEO

ATC New Zealand
10.2006 - 03.2008

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Lauren Dobbs