Summary
Overview
Work History
Skills
Timeline
Generic

Cathy Marshall

Wanganui,MWT

Summary

Professional Warehouse Manager offering 10 years of expertise in supervising and training 5-20 employees working in a warehouse. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting. Experienced Office Management and Administration Professional with 4 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Performance-oriented manufacturing professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.

Overview

24
24
years of professional experience

Work History

Logistics Coordinator

GDM Group
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Generated documentation and information required for customer shipments.
  • Tracked orders and notified customers of status or potential delays.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Maintained damaged goods records, backorder logs and applicable regulatory reporting.
  • Organized purchase and delivery of materials needed for various contracts.
  • Produced weekly status reports detailing logistic operations and problems.

Duty Manager

365 Security
01.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Checkout Manager

New World Wanganui
02.2021 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Monitored areas for security issues and safety hazards.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Contractor Driver

BTransport
02.2023 - 01.2024
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Hired and oversaw subcontractors to meet project needs.

Warehouse Manager/Logistics Coordinator

Global Products
10.2017 - 12.2020
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
  • Met warehouse operational needs through efficient staffing and resourcing of materials and equipment
  • Handled day-to-day shipping and receiving overseeing more than 100 orders per day
  • Enhanced slot control of freight in warehouse by optimizing organization efforts
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Built motivated warehouse team of 7 well-trained staff
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Planned, coordinated, and executed all merchandise calendar direction, campaigns, and sales promotions.

Warehouse Supervisor

ODL
02.2010 - 09.2017
  • Oversaw inventory control levels and verified storage and organization processes were upheld correctly. S
  • Supervised warehouse operations by managing 20 employees during 8 hour shifts
  • Tracked production and quality control systems to detect production problems
  • Managed scheduling and task delegation for 20-member warehouse team
  • Supervised shipping and handling operations
  • Maintained high levels of accuracy in daily operations
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers
  • Started up and shut down processing equipment
  • Completed daily operations on time and maintained high standards of accuracy.

Personal Care Worker

Kowhainui Home & Hospital
01.2000 - 12.2015
  • Managed quality and accuracy of documents, and coordinated movements between different personnel and departments
  • Delegated tasks, monitored compliance and implemented performance improvement plans
  • Kept office operations running smoothly by providing effective leadership and administrative skills
  • Arranged corporate and office conferences for company employees and guests
  • Kept financial records accurate, current and compliant by monitoring records and addressing variances
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Exo and Excel
  • Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
  • Performed general housekeeping in dairy department and cleaned and sanitized all work areas
  • Checked department signage and confirmed proper pricing, making sure sale items accurate
  • Answered questions from customers and discussed new products placed in dairy cases
  • Provided safe mobility support to help patients move around personal and public spaces
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas

Skills

  • Customer relations and communications'
  • Operational efficiency
  • Office management
  • Recordkeeping
  • Meeting arrangements
  • Customer and client relations
  • Filing and data archiving
  • Documents filing
  • Writing reports
  • Office administration
  • Administrative support
  • Operations management
  • Verbal and written communication
  • Staff management
  • Quick learner
  • Natural leader
  • Planning and Organization
  • Positive and friendly
  • Staff scheduling and supervision
  • Managing multiple projects
  • Warehouse staff management
  • Maintains confidentiality
  • Dedicated team player
  • Excellent time management
  • MS Office proficiency
  • Logistic management
  • Transportation and logistics planning
  • Logistics knowledge
  • On site Drug screening
  • Attention to Detail
  • Decision Making
  • Team Building Expertise
  • Staff Training and Development
  • Policy Enforcement
  • Operational Efficiency

Timeline

Contractor Driver

BTransport
02.2023 - 01.2024

Duty Manager

365 Security
01.2023 - Current

Checkout Manager

New World Wanganui
02.2021 - Current

Warehouse Manager/Logistics Coordinator

Global Products
10.2017 - 12.2020

Warehouse Supervisor

ODL
02.2010 - 09.2017

Personal Care Worker

Kowhainui Home & Hospital
01.2000 - 12.2015

Logistics Coordinator

GDM Group

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Cathy Marshall