Hi, I’m
Cathy Joy Retes
Palmerston North,MWT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
years of professional experience
Work History
TELUS International Philippines-Discovery Centre
Operations CSR II
10.2015 - 02.2018
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to a fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information, used critical thinking to break down problems, evaluate solutions and make decisions.
- Responded to customer inquiries and provided technical assistance in a timely manner.
- Verified transactions, product orders and shipping dates and entered information into databases accurately.
- Worked flexible hours across night, weekend and holiday shifts.
Convergys & Teleserve, Inc.
Customer Service Representative
03.2010 - 04.2014
Job overview
- Handled customer inquiries and complaints courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving product or service complaints.
- Utilized customer service software to manage interactions and accuracy for account verification.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Education
St. Paul University DumaguetePhilippines
BBA from Management Marketing
04.2005
Skills
- Customer Service
- Phone Support
- Email Management
- Process Transactions
- Typing Proficiency
- Microsoft Office Application
- Issue and Complaint Resolution
- Account Management
Timeline
Operations CSR II
TELUS International Philippines-Discovery Centre
10.2015 - 02.2018
Customer Service Representative
Convergys & Teleserve, Inc.
03.2010 - 04.2014
St. Paul University Dumaguete
BBA from Management Marketing
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