Open To Work
Catriona Box
Christchurch,New Zealand
Summary
Versatile professional with hands-on experience in customer service, operations management, and team leadership. Expertise in coordinating guest services in high-traffic environments and promoting safety and satisfaction across various recreational settings. Strong problem-solving skills and commitment to fostering positive experiences through collaboration and effective communication.
Overview
4
4
years of professional experience
Work History
Lead Hand Campground
Cedar and Spruce Campgrounds
Bow Valley, Canada
06.2025 - 10.2025
- Coordinated maintenance of 700 sites across multiple campgrounds in Bow Valley area for optimal guest experience.
- Guaranteed cleanliness of all sites by check-in time for optimal guest experience.
- Acted as main point of contact for campground attendants, providing timely support.
- Managed daily store reception and customer service operations to enhance guest satisfaction.
- Assigned daily responsibilities to employees to ensure efficient task completion.
- Applied strong problem-solving skills to overcome challenges in operations.
- Conducted specialized cleaning projects, repairing fixtures with power tools.
- Installed various amenities like handles and soap dispensers to enhance facilities.
Ski Instructor
Nakiska Ski Area
Kananaskis, Canada
12.2024 - 04.2025
- Managed groups of up to 6 students, balancing varying abilities and attitudes for optimal engagement.
- Adapted teaching methods and exercises to accommodate diverse learning styles.
- Exercised patience while addressing challenges faced by children during ski lessons.
- Collaborated with instructors to improve lesson delivery and elevate customer experiences.
- Promoted Nakiska Ski Area as a family-friendly resort, fostering community engagement and loyalty.
Traveller Counsellor
Canmore Kananaskis Tourism
Canmore, Canada
06.2024 - 09.2024
- Coordinated trips for visitors, enhancing their experience with insights on local attractions and parks.
- Maintained extensive knowledge of Bow Valley, Kananaskis, Banff, Yoho, and Kootenay National Parks.
- Educated visitors on wildlife encounters and nature conservation, fostering appreciation for the environment.
- Educated guests on hiking options, accommodations, shopping, and dining experiences.
- Emphasized safety regarding potential dangers to ensure enjoyable experiences in scenic areas.
- Conducted bear safety demonstrations, including proper use of bear spray.
- Maintained positive demeanor while addressing frequent inquiries, ensuring guest satisfaction and engagement.
Ski Instructor
Lake Louise Ski Resort
Lake Louise, Canada
12.2021 - 04.2024
- Enhanced Lake Louise's reputation by delivering high-quality ski instruction and creating a welcoming learning environment.
- Delivered skiing lessons to all ages, from three to seventy-five years, accommodating beginners to advanced skiers.
- Led multi-week programs for children, fostering skill development through structured oversight of levels one to three.
- Demonstrated effective exercises and drills to enhance performance and student engagement.
- Conducted morning sessions for junior instructors, mentoring on teaching techniques and reinforcing safety protocols.
Camp Ground Attendant
Sundance by Basecamp
Kananaskis, Canada
06.2023 - 09.2023
- Maintained cleanliness of sites and bathrooms to ensure guest satisfaction and safety.
- Managed multiple tasks efficiently in high-traffic situations to support smooth operations.
- Assisted with email and phone inquiries, including reservations.
- Contributed to successful launch of Basecamp at Sundance through active involvement in daily operations.
Home Care Professional
Home Instead
Livingston, Scotland
06.2022 - 09.2022
- Supported clients with disabilities, including dementia and physical limitations.
- Delivered in-home care for elderly clients, enhancing comfort and safety.
- Administered medications while assisting with daily activities like cooking and cleaning.
- Coordinated daily schedules to ensure timely meals, medication, and personal care.
- Fostered engagement through meaningful conversations and recreational outings, improving clients' social well-being.
- Promoted fulfilling lifestyles for clients through compassionate support.
- Demonstrated patience and kindness during challenging episodes, fostering emotional stability.
Education
1st BSc Honours - Psychology
University of Dundee
Dundee, Scotland05-2021
Work Place First Aid -
Canmore First Aid
Canmore, Alberta, Canada05-2025
Level 2 CSIA Certificated Ski Instructor -
CSIA
Lake Louise, Alberta, Canada03-2022
Skills
- Booking and scheduling
- Customer service
- Leadership
- Problem solving
- Communication skills
- Conflict resolution
- Organization and cleaning
- Excel and data management
- General computing
Hobbies and Interests
- Outdoors; Hiking, Biking, Swimming, Skiing.
- Musical Instruments; Guitar, Piano, Vocals, Song Writing.
- Video Games; Strategy, Problem Solving.
- Artistic; Sewing, Embroidery, Model Making, Creating in General
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$40000/yr - $85000/yrTimeline
Lead Hand Campground
Cedar and Spruce Campgrounds
06.2025 - 10.2025
Ski Instructor
Nakiska Ski Area
12.2024 - 04.2025
Traveller Counsellor
Canmore Kananaskis Tourism
06.2024 - 09.2024
Camp Ground Attendant
Sundance by Basecamp
06.2023 - 09.2023
Home Care Professional
Home Instead
06.2022 - 09.2022
Ski Instructor
Lake Louise Ski Resort
12.2021 - 04.2024
1st BSc Honours - Psychology
University of Dundee
Work Place First Aid -
Canmore First Aid
Level 2 CSIA Certificated Ski Instructor -
CSIA