Catriona Stanton

As the Membership & Strategic Partnerships Manager I am responsible for seeking out new and managing existing Partner, Customer, and Non-Tenant Member relationships. Thereby increasing market share, retention, and profitability.

Core responsibilities:

• Foster productive and ongoing relationships with Members, Strategic Partners, and Customers.
• Lead business development meetings and support market outreach plans to improve the membership offering, and increase utilisation of the corporate event and for-hire venues.
• Apply hospitality and sales expertise to resolve customer concerns and promote loyalty.
• Research and implement new CRM and operating systems. Increasing efficiencies, improving internal communications and reporting.

By evaluating the existing venues and event services, creating strategic marketing initiatives, and elevating the customer experience I increased overall brand engagement. Expanding the hospitality offering and implementing efficient processes lead the company to profitability for the first time.

Core responsibilities:

• Managed the administrative logistics of event planning, booking, and promotions.
• Coordinated with kitchen and catering staff on delivery, timing and service.
• Preparation and management of event budgets to deliver at or below projected costs.
• Generated ideas to enhance and expand current member event offerings.
• Produced detailed proposals for events to document timelines, suppliers and budgets.
• Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing for services and events.
• Coordinated with Marketing to publicise and promote events internally and externally.
• Delivered prompt payment for event vendors, venues, staff and transportation providers.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Coordinated transportation and parking arrangements for guests and vendors.

• Managed administrative logistics of events planning, event booking, and event promotions.
• Interviewed clients to understand what their objective is and how I can optimise our offerings to best suit.
• Expanded the Events Department in preparation for the 36th America's Cup. The team grew and upskilled to successfully host a wide range of events that saw over 1000 guests inside the venue per Race Day.
• Fostered relationships with local and national wedding/ event suppliers to obtain the best price, quality, and delivery of products to upscale client events.
• Hired and trained staff members for various event-specific functions and assess employees' understanding of associated processes and procedures.
• Coordinated florists, photographers, videographers, musicians, during rehearsals and pre-ceremony, ceremony, and reception events.
• Liaised with marketing & sponsorship colleagues to promote special events in social calendars (Member Events & Non-Member Events)
• Supervised onsite team of caterers, audio-visual technicians, and facility management team
• Reviewed shift reports to keep on top of event delivery and staffing notes

Event Highlights:

• America's Cup Hall of Fame Induction Ceremony hosted by Bruno Trouble (19.03.2021)
• Mastercard Superyacht Regatta Opening Ceremony + Sundowner Sessions + Closing Event (23.02.2021 27.02.2021)
• Karen Walker x RNZYS Launch Event (25.03.2021)
• RNZYS Annual Corporate Regatta & Auction Night (2017 - 2021)
• Red Bull Music Presents: Akl with Madcap & Ladi6 Concert (09.03.2019)
• Prime Minister Paralympic Dinner (2017,18,19)

• Greeted customers & Member's warmly and fulfilled requests and answered questions confidently
• Learned other teammates' work tasks to train as backup
• Optimised guest satisfaction with food and beverages by quickly addressing requests and complaints
• Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities
• Alerted guests of venue rules and reported infractions or violations to appropriate parties
• Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.

• Taught students varying in ages and skill levels
• Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water
• Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons
• Tracked students' progress and gave constructive feedback for skills requiring improvement
• Gave private lessons to special needs students & adults and taught floating techniques and treading water
• Reiterated water safety practices and lifesaving measures at every class to prevent accidents.

• Worked with recruiting teams and human resources representatives to accomplish hiring objectives worldwide.
• Operated and maintained applicant tracking and candidate management systems.
• Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
• Verified applicant references and employment details
• Hired employees and initiated new hire paperwork process
• Supported annual cadetship program with The New Zealand Maritime School by preparing visa & passport documentation, communication materials and coordinating meetings.