Caylee Mackay
Summary
Highly organised and reliable professional with strong experience in operations, administration, customer service, and team coordination. Proven ability to manage daily workflows, handle cash and financial processes with accuracy, maintain documentation, and communicate professionally with clients and stakeholders. Skilled in managing schedules, supporting compliance, planning tasks, and working independently with a high level of accountability.
Bringing strong attention to detail, a fast learning ability, and a professional approach suited to office administration, accounting support, client services, and process-driven environments.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Site Manager
Cater Plus
02.2023 - Current
- Oversee the day-to-day operation of a busy site, managing schedules, workflows, and staff coordination.
- Maintain accurate records including ordering, stock levels, task lists, and daily operational documentation.
- Build strong professional relationships with clients, ensuring clear communication and reliable service delivery.
- Develop menus and coordinate function planning while meeting deadlines and organisational requirements.
- Resolve operational issues and make decisions independently to ensure smooth and compliant site performance.
- Monitor timeframes, allocate tasks, and support team performance to meet business targets.
Waitress/FOH
KR’s Cafe and Catering
08.2020 - 12.2022
- Managed front-of-house operations including customer communication, order processing, and daily workflow organisation.
- Supported administrative tasks such as EFTPOS handling, balancing payments, and maintaining accurate service records.
- Assisted with catering coordination, ensuring clear communication and timely preparation for events and orders.
- Maintained high presentation standards, workplace organisation, and compliance with hygiene protocols.
Waitress
Amayjen the Restaurant
11.2019 - 07.2020
- Delivered professional customer service in a fast-paced environment while maintaining accuracy and attention to detail.
- Handled enquiries, bookings, and service transactions efficiently and professionally.
- Supported smooth shift operations by prioritising tasks and working independently.
Customer Service Representative
Freyberg Community Pool
10.2018 - 07.2020
- Managed reception duties including customer enquiries, phone calls, email responses, and front-desk administration.
- Processed transactions, handled cash, and completed daily balancing with accuracy.
- Maintained documentation and followed structured processes for membership, entry systems, and customer records.
- Worked independently while managing high customer volumes and resolving issues professionally.
Education
Hospo Savvy Certificate - Hospo Savvy Certificate
Service IQ
06.2022 - 09.2022
Freyberg High School
Skills
- Daily operational coordination
- Scheduling & task planning
- Documentation & record-keeping
- Cash handling & transaction accuracy
- Data entry & systems operation
- Client & stakeholder communication
- Team coordination & support
- Email and phone communication
- Relationship management
- Time management & prioritisation
- Strong attention to detail
- Independent and self-directed
- Problem resolution
- Following structured processes
- Health & safety awareness
- Maintaining high service standards
Accomplishments
- Commitment Award (Cater Plus) 2022 & 2025
- Health and Safety Award (Cater Plus) 2025
- Regional Barista Finalist (Cater Plus) 2025
Timeline
Site Manager
Cater Plus
02.2023 - Current
Hospo Savvy Certificate - Hospo Savvy Certificate
Service IQ
06.2022 - 09.2022
Waitress/FOH
KR’s Cafe and Catering
08.2020 - 12.2022
Waitress
Amayjen the Restaurant
11.2019 - 07.2020
Customer Service Representative
Freyberg Community Pool
10.2018 - 07.2020
Freyberg High School