Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Caylee Scott

Papamoa,BOP

Summary

Proven to enhance guest experiences at Dixie Browns, I excel in customer service and cleanliness, ensuring swift, high-quality service. Skilled in allergy awareness and complaint resolution, I boosted guest satisfaction through effective communication and teamwork. My ability to manage cash accurately and engage guests showcases a blend of hard and soft skills vital for hospitality excellence.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Dixie Browns
12.2023 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Dishwasher

South African Restaurant
03.2021 - 11.2021
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.

Education

Pāpāmoa Collage
Papamoa, BOP

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Cash handling
  • Table setting
  • Wine pairing
  • Guest engagement
  • Complaint resolution
  • Allergy awareness

Languages

Afrikaans
Native or Bilingual

Timeline

Restaurant Waiter

Dixie Browns
12.2023 - Current

Dishwasher

South African Restaurant
03.2021 - 11.2021

Pāpāmoa Collage

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Caylee Scott