Caylum Kilner
Summary
I am a self disciplined individual with a strong drive to develop my skills enabling me to provide the best service possible in the workspace. I achieve this by listening effectively, being flexible, showing understanding and seeking feedback. I strive to broaden my knowledge to other fields and embrace the change and challenge that this brings.
Overview
17
17
years of professional experience
Work History
Learning Facilitator
Department of Internal Affairs
11.2023 - Current
- Educate new and existing employees on necessary departmental skills
- Focused on enhancing personal delivery/facilitation skills
Life and Identity Services Officer
Department of Internal Affairs
01.2023 - 11.2023
- Effectively delivered customer support both in-person and virtually through phone and email interactions
- Enhanced customer experience by providing support with application completion and explaining policies and procedures in a clear manner
Customer Support
Inland Revenue
03.2022 - 09.2022
- Facilitated the handling of cost of living payment processing through phone assistance and back office duties
Technical Support Advisor
Concentrix
03.2020 - 03.2022
- Provided technical support across multiple devices and software
- Managed and resolved high volume inbound calls for customers with varying technical expertise
Front of house/Duty manager
Alamir Bakery
01.2013 - 05.2019
- Front of house, prepared and served food/alcohol
- Maintained Alcohol License standards
- Maintained store standards and facilitated stable employee relationships
Kitchen Hand
Plum Café
07.2009 - 06.2010
- Supported side dish preparation while ensuring a clean and organized work environment.
Bar Hand
St Johns Bar
09.2007 - 06.2009
- Refilled the bar, polished glasses, checked on amenities, and cleared tables
- Ensured effective communication and outstanding customer service
Education
First Aid certificate -
01.2023
NCEA LVL 3 -
01.2011
Skills
- Self-Assessment
- Adaptive Learning
- Flexibility
- Self Motivation
- Reliability
- Active Listening
- Effective Communication
References
Available on request
Timeline
Learning Facilitator
Department of Internal Affairs
11.2023 - Current
Life and Identity Services Officer
Department of Internal Affairs
01.2023 - 11.2023
Customer Support
Inland Revenue
03.2022 - 09.2022
Technical Support Advisor
Concentrix
03.2020 - 03.2022
Front of house/Duty manager
Alamir Bakery
01.2013 - 05.2019
Kitchen Hand
Plum Café
07.2009 - 06.2010
Bar Hand
St Johns Bar
09.2007 - 06.2009
First Aid certificate -
NCEA LVL 3 -
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