Flavia Pinheiro
Queenstown,OTA
Summary
Hardworking Taxi Driver with clean driving record and official licensure to operate cab in area. Knows local roads and traffic inside and out. Plans routes to maximize daily returns. Experienced Chauffeur highly effective at keeping important clients happy. Extremely professional, organized and discreet. Industrious Taxi Driver trained in maintaining tight schedules, keeping vehicles in good working order and updating documentation every day. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Taxi Driver
Queenstown Táxis
02.2023 - Current
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Followed road rules to protect passengers and prevent accidents.
Laundry Operator
Southern Lakes Laundries
10.2016 - 02.2023
- Assisted with unloading and loading customer laundry items.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Operated machines correctly by following machine instructions and safety regulations.
- Examined dried clothes to identify stains, tears and issues.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Cleaned machine filters and lubricated equipment.
- Observed and adjusted machine cycle times, achieving quality results.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Supported fellow staff members with delivery and pickup of customer orders.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Used hydraulic and steam devices to remove wrinkles from garments.
Laundry Supervisor
Southern Lakes Laundries
09.2019 - 05.2020
- Trained and mentored new staff on cleaning and safety protocols.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and implemented staff recognition programs to motivate and reward employees.
Financial Analyst
Axpe International Real State
04.2011 - 09.2016
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Created and maintained precise and accurate models, charts and reports.
- Performed complex financial and budget analyses to determine requirements and justify requested funding.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Coordinated with financial advisors to develop long-term investment strategies.
- Improved emergency resolution processes to save time.
Treasurer
Adventist Institution Of Education
01.2003 - 02.2007
- Used aSoftware to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Planned and managed $Amount annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Prepared and presented financial reports to inform senior management and board of directors.
- Drafted treasury reports to support management decision-making needs.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Created and distributed reports on internal and external finances, audits, and budgets.
- Implemented strategies to improve organizational financial performance.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
- Analyzed financial data to identify trends, risks and opportunities.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
- Maximized year-end tax benefits by efficiently managing cash flows.
- Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
- Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance.
Administrative Assistant
Adventist Institution Of Education
03.2001 - 12.2002
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
Cashier
Superpão Bakery
02.1999 - 03.2001
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Graduate Diploma - Business Administration
Unasp
São Paulo - Brazil12.2006
Skills
- Mathematical Skills
- Fare Calculation
- Road Safety Knowledge
- Baggage Support
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Taxi Driver
Queenstown Táxis
02.2023 - Current
Laundry Supervisor
Southern Lakes Laundries
09.2019 - 05.2020
Laundry Operator
Southern Lakes Laundries
10.2016 - 02.2023
Financial Analyst
Axpe International Real State
04.2011 - 09.2016
Treasurer
Adventist Institution Of Education
01.2003 - 02.2007
Administrative Assistant
Adventist Institution Of Education
03.2001 - 12.2002
Cashier
Superpão Bakery
02.1999 - 03.2001
Graduate Diploma - Business Administration
Unasp
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