Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL INFORMATION
Hi, I’m

Cecelia Ruahine Sawyer

Hamilton
Cecelia Ruahine Sawyer

Summary

Professional, well-presented Receptionist/Administrator with over 10 years’ experience in client-focused support roles, supported by a Bachelor of Psychology and a Diploma of Business from the University of Waikato. Highly organized, approachable, and confident in managing front desk operations, administrative tasks, and customer enquiries in fast-paced environments. Committed to delivering exceptional service and representing premium brands to a high professional standard.

Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.

Community support professional prepared for facilitating and enhancing community engagement. Proven experience in managing community programs and developing strategies for effective support. Recognized for collaborative teamwork and adaptability in dynamic environments. Skilled in conflict resolution and resource coordination.

Overview

8
years of professional experience

Work History

Access Community Health
New Zealand

COMMUNITY SUPPORT WORKER
10.2022 - 12.2025

Job overview

  • Assisted individuals with daily living activities, promoting independence and well-being.
  • Collaborated with healthcare professionals to develop personalized care plans for clients.
  • Facilitated group activities to enhance social interaction and community engagement.
  • Monitored client progress, documenting observations and adjusting support strategies as needed.
  • Implemented safety protocols to ensure a secure environment for clients during activities.
  • Provided emotional support, fostering trust and effective communication with clients and families.
  • Advocated for client needs, connecting them with additional resources and services within the community.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.

ConnexU
New Zealand

Support Worker
02.2018 - 10.2022

Job overview

  • Delivered high-quality, person-centered support to a diverse client base
  • Acted as a key point of contact for clients, families, and external stakeholders
  • Managed documentation, scheduling, and accurate record keeping
  • Communicated professionally in person and by phone
  • Maintained confidentiality and discretion at all times
  • Worked effectively under pressure while meeting high service standards
  • Followed organizational policies and procedures consistently
  • 10+ Years
  • Facilitated community workshops to enhance engagement and collaboration among diverse groups.

Education

University of Waikato
Hamilton, New Zealand

Bachelor of Psychology
11.2020

University Overview

University of Waikato
Hamilton, New Zealand

Diploma of Business
11.2020

University Overview

Skills

  • Professional Phone & Email Communication
  • Client Relationship & Needs Assessment
  • Data Entry & Accurate Record Management
  • Individualized support
  • Family engagement
  • Client advocacy
  • Community outreach
  • Social integration
  • Life skills training
  • Health promotion
  • Personal care assistance
  • Problem-solving
  • Attention to detail
  • Confidential Information Handling
  • MS Word, Excel & Outlook
  • Time Management & Organization

Timeline

COMMUNITY SUPPORT WORKER
Access Community Health
10.2022 - 12.2025
Support Worker
ConnexU
02.2018 - 10.2022
University of Waikato
Bachelor of Psychology
University of Waikato
Diploma of Business

ADDITIONAL INFORMATION

ADDITIONAL INFORMATION
  • Fluent in English (written & verbal)
  • Strong customer service mindset and attention to detail
  • Willingness to learn systems, processes, and procedures
  • Reliable, punctual, and professionally presented
  • Available for full-time employment
Cecelia Ruahine Sawyer