Cecelia Vailea
Porirua,WGN
Summary
A keen individual who is looking to grow their experience in the service desk industry and similar thereof. With previous experience in retail, customer service and hospitality, set of skills that allows me to be proficient in the industry. A culmination of growth raising - company abiding attitude that seeks to achieve any task set before me.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
Rodd And Gunn
06.2022 - 10.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Helped customers complete purchases, locate items, and join reward programs in-person and via phone and online services.
Front of House Team Member
KFC
05.2021 - 09.2022
- Worked front counter, drive-thru and other areas.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Trained new staff in front-of-house procedures in a fast paced working environment, customer relations, and cleaning.
Administrative Assistant
Friendly Office Movers
08.2019 - 12.2020
- Worked administrative roles concerning the
company. Handled invoices and occasionally partook in labour. - Scheduled office meetings and client appointments for staff teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Red Shirt Worker
The Warehouse
04.2019 - 08.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Certificate in Creativity Level 4 -
Whitireia New Zealand Insitute
Porirua, NZ12.2020
No Degree - NCEA Level 1 - 3
Wellington East Girls' College
Wellington, NZ12.2019
Skills
- Customer Service Experience
- Communication Skills
- Money Handling Efficiency
- Cash Register Operations
- Hospitality and Accommodation
- Resource Management
- Employee Scheduling
Timeline
Sales Lead Keyholder
Rodd And Gunn
06.2022 - 10.2023
Front of House Team Member
KFC
05.2021 - 09.2022
Administrative Assistant
Friendly Office Movers
08.2019 - 12.2020
Red Shirt Worker
The Warehouse
04.2019 - 08.2019
Certificate in Creativity Level 4 -
Whitireia New Zealand Insitute
No Degree - NCEA Level 1 - 3
Wellington East Girls' College
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