Cecilia Ese

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

My name is Sesilia Ese I'm mother of two teenagers,was a former employed of Z Aiga Energy since March 2016 almost 9years when the new ownership took over Z Browns Road site service station,Prior to that I was with Kennedy Investment Retailer for 10years since 2003,So I've been working for the same service station so many years under the ownership of Z Browns Road I became as a Retailer manager for site until to decided as resign in December 20 last year looking for new future

Thank you

Kind Regards

Sesilia Ese