Celia Chanwong
AUK
Summary
Highly motivated university student pursuing a double major in Criminology and Psychology within the Bachelor of Arts at the University of Auckland. I am eager to contribute to New Zealand's high security and intelligence community by applying critical thinking, research and problem-solving abilities in a professional setting. I value collaboration, integrity and continuous learning, and I am keen to gain practical experience through mentorship with intelligence professionals.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Tommy Hilfiger
11.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction upon purchase.
- Delivered exceptional customer service to ensure a personalised and engaging shopping experience for customers.
- Supported sales efforts by maintaining in-depth knowledge of Tommy Hilfiger products, current promotions and fashion trends to recommend suitable styles and accessories to customers by employing effective upselling and cross-selling strategies.
- Worked collaboratively with the team to meet customer demands and exceed performance expectations during peak periods.
- Efficiently handled point-of-sale transactions, stock replenishment, and inventory management to ensure a smooth store operation.
Sales Advisor
H&M Hennes & Mauritz
11.2024 - 01.2025
- Enhanced sales performance by fostering strong customer relationships and proactively assessing their needs.
- Upheld store standards by ensuring merchandise was well-stocked, neatly presented and aligned with H&Ms visual guidelines.
- Collaborated with team members to manage high foot traffic during peak hours, demonstrating adaptability and strong organizational skills.
- Handled point-of-sale transactions efficiently, including cash handling, returns and exchanges while ensuring accuracy and a positive customer experience.
Stock Retail Assistant
Wright Recruitment
04.2024 - 09.2024
- Effective team member communication
- Answered customer queries and provided product information
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Enhanced store appearance through visual merchandising and regular upkeep of displays.
Event Security
Red Badge
01.2023 - 05.2023
- Supported the organization of special events at the beach facility by assisting with set-up, crowd control, and event security measures.
- Coordinated large-scale event security operations, ensuring the safety of attendees while minimizing disruptions to surrounding areas.
- Provided friendly and professional assistance to co-workers and visitors.
Retail Assistant
Mount Roskill Grammar School
01.2023 - 02.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
Front of House
The Conservatory Bar & Restaurant
12.2021 - 10.2022
- Streamlined front of house operations for improved efficiency and productivity.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
- Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.
Education
Bachelor of Arts - Criminology/Psychology
University of Auckland
Auckland, NZ11-2025
High School Diploma -
Mount Roskill Grammar School
Mount Roskill, Auckland11-2022
Skills
- Problem Solving
- Interpersonal Skills
- Team work and Relationship Building
- Analytical and Critical Thinking
- Research and Data Interpretation
Accomplishments
- Appraisal from Employer
- 4-time Open Girls Secondary School's Australasian Chess Championship
- 3-time National Chess Championship
- U18 Auckland Girl's Chess Champion
- Senior Girls Chess Champion
- Senior Girls Badminton Champion
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Sales Consultant
Tommy Hilfiger
11.2024 - Current
Sales Advisor
H&M Hennes & Mauritz
11.2024 - 01.2025
Stock Retail Assistant
Wright Recruitment
04.2024 - 09.2024
Event Security
Red Badge
01.2023 - 05.2023
Retail Assistant
Mount Roskill Grammar School
01.2023 - 02.2023
Front of House
The Conservatory Bar & Restaurant
12.2021 - 10.2022
High School Diploma -
Mount Roskill Grammar School
Bachelor of Arts - Criminology/Psychology
University of Auckland