Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Celia Chanwong

AUK

Summary

Highly motivated university student pursuing a double major in Criminology and Psychology within the Bachelor of Arts at the University of Auckland. I am eager to contribute to New Zealand's high security and intelligence community by applying critical thinking, research and problem-solving abilities in a professional setting. I value collaboration, integrity and continuous learning, and I am keen to gain practical experience through mentorship with intelligence professionals.

Overview

4
4
years of professional experience

Work History

Sales Consultant

Tommy Hilfiger
11.2024 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction upon purchase.
  • Delivered exceptional customer service to ensure a personalised and engaging shopping experience for customers.
  • Supported sales efforts by maintaining in-depth knowledge of Tommy Hilfiger products, current promotions and fashion trends to recommend suitable styles and accessories to customers by employing effective upselling and cross-selling strategies.
  • Worked collaboratively with the team to meet customer demands and exceed performance expectations during peak periods.
  • Efficiently handled point-of-sale transactions, stock replenishment, and inventory management to ensure a smooth store operation.

Sales Advisor

H&M Hennes & Mauritz
11.2024 - 01.2025
  • Enhanced sales performance by fostering strong customer relationships and proactively assessing their needs.
  • Upheld store standards by ensuring merchandise was well-stocked, neatly presented and aligned with H&Ms visual guidelines.
  • Collaborated with team members to manage high foot traffic during peak hours, demonstrating adaptability and strong organizational skills.
  • Handled point-of-sale transactions efficiently, including cash handling, returns and exchanges while ensuring accuracy and a positive customer experience.

Stock Retail Assistant

Wright Recruitment
04.2024 - 09.2024
  • Effective team member communication
  • Answered customer queries and provided product information
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Enhanced store appearance through visual merchandising and regular upkeep of displays.

Event Security

Red Badge
01.2023 - 05.2023
  • Supported the organization of special events at the beach facility by assisting with set-up, crowd control, and event security measures.
  • Coordinated large-scale event security operations, ensuring the safety of attendees while minimizing disruptions to surrounding areas.
  • Provided friendly and professional assistance to co-workers and visitors.

Retail Assistant

Mount Roskill Grammar School
01.2023 - 02.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Front of House

The Conservatory Bar & Restaurant
12.2021 - 10.2022
  • Streamlined front of house operations for improved efficiency and productivity.
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
  • Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.

Education

Bachelor of Arts - Criminology/Psychology

University of Auckland
Auckland, NZ
11-2025

High School Diploma -

Mount Roskill Grammar School
Mount Roskill, Auckland
11-2022

Skills

  • Problem Solving
  • Interpersonal Skills
  • Team work and Relationship Building
  • Analytical and Critical Thinking
  • Research and Data Interpretation

Accomplishments

  • Appraisal from Employer
  • 4-time Open Girls Secondary School's Australasian Chess Championship
  • 3-time National Chess Championship
  • U18 Auckland Girl's Chess Champion
  • Senior Girls Chess Champion
  • Senior Girls Badminton Champion

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working

Timeline

Sales Consultant

Tommy Hilfiger
11.2024 - Current

Sales Advisor

H&M Hennes & Mauritz
11.2024 - 01.2025

Stock Retail Assistant

Wright Recruitment
04.2024 - 09.2024

Event Security

Red Badge
01.2023 - 05.2023

Retail Assistant

Mount Roskill Grammar School
01.2023 - 02.2023

Front of House

The Conservatory Bar & Restaurant
12.2021 - 10.2022

High School Diploma -

Mount Roskill Grammar School

Bachelor of Arts - Criminology/Psychology

University of Auckland
Celia Chanwong