Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Celia Clarke

Paremata,Porirua

Summary

Dependable professional with track record of success. With an attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Advisor, Ministerial and Executive Services

Ministry of Social Development
Wellington, Wellington
06.2021 - 07.2024
  • Worked within the limits of the Official Information Act 1982, and the Privacy Act 2020.
  • Prepare information and responses to requests for information.
  • Superior communication and writing skills.
  • Leading and supporting the preparation of ministerial briefing and advice in relation to requests received by the Ministry of Social Development.
  • Ability to work well under pressure, and to tight timeframes.
  • Effectively multitasking and problem-solving.
  • Managing different projects simultaneously, and producing quality, high-level responses to serious requests.
  • Managing sensitive information in relation to staff members, senior management, external providers, and vendors, contracts, and personal information.
  • Identified needs of customers promptly and efficiently.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Worked with cross-functional teams to achieve goals.
  • Prioritised and organised tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Manager, Processing (Covid-19 Relief Team)

Ministry of Social Development
Wellington, Wellington
05.2021 - 09.2021
  • Led a team of 16 employees, ensuring high productivity, and excellent customer service.
  • Recruited and trained new employees to meet job requirements.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Report Writer and Manager, Report Writer

Ministry of Social Development
Wellington, Wellington
08.2013 - 03.2021
  • Developed and wrote technical documentation for products.
  • Delivered expert advice on policies and laws from high-level to ground-level operations.
  • Provided strategic advice on complex issues, emerging risks, and trends using objective analysis.
  • Cultivate strong relationships with diverse stakeholders, such as advocacy organisations and community leaders.
  • Created and presented specialised training sessions to newly appointed report writers.
  • Facilitate trust income training for new processing staff.

PHYSICAL EDUCATION AND NUTRITION CO-ORDINATOR

Ngati Kahangunu Iwi
Dannevirke, Dannevirke
02.2010 - 03.2011
  • Incorporated traditional Māori teachings into initiatives aimed at promoting better nutritional practices in participating schools.
  • Secured sponsorship by partnering with non-governmental organisations and local businesses.
  • Developed engaging games to convey key health messages effectively.

Skills

  • High-Quality Content Production
  • Exercise sound judgment and discretion
  • Effective Communication of Complex Concepts
  • Proficient in Managing Multiple Projects Efficiently
  • Analytical thinking
  • Client engagement and relationship building
  • Cross-functional coordination

Certification

  • National Certificate Level 4 – Management.
  • National Certificate Level 4 – Public Sector.
  • National Certificate Level 4 - Health Promotion.
  • Bursary Subjects and 6th Form Certificate - Dannevirke High School, New Zealand.

References

References available upon request.

Timeline

Senior Advisor, Ministerial and Executive Services

Ministry of Social Development
06.2021 - 07.2024

Manager, Processing (Covid-19 Relief Team)

Ministry of Social Development
05.2021 - 09.2021

Report Writer and Manager, Report Writer

Ministry of Social Development
08.2013 - 03.2021

PHYSICAL EDUCATION AND NUTRITION CO-ORDINATOR

Ngati Kahangunu Iwi
02.2010 - 03.2011

Similar Profiles

CREATE PROFILE
Celia Clarke