Celia French
Hornby,Christchurch
Summary
Skilled in customer service and cash handling, I excelled at Brumby's Bakery by effectively managing high-stress situations and resolving customer complaints, enhancing loyalty. Demonstrated patience and composure across roles, significantly improving the customer experience. Proficient in cash register operation, I prioritize customer focus and product knowledge, contributing to a positive and efficient service environment.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Hornby High School Canteen
01.2020 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Brumby's Bakery
01.2012 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Childcare Assistant
Eliza White Family Home
01.2008 - 01.2010
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Education
Lincoln High School
Skills
- Customer service
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
Timeline
Customer Service Cashier
Hornby High School Canteen
01.2020 - 01.2024
Customer Service Representative
Brumby's Bakery
01.2012 - 01.2016
Childcare Assistant
Eliza White Family Home
01.2008 - 01.2010
Lincoln High School
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