Celia O'Connor
Wellington
Summary
Results-driven hospitality professional with a strong background in customer service, design, and problem-solving. Proven experience at Archie Brother's and Holey Moley, excelling in customer engagement, cash handling, and fostering loyalty through active listening and effective communication. Proficient in Adobe Creative Suite and Microsoft Office, leveraging design skills to enhance brand presentation. Adept at working in fast-paced environments, managing multiple tasks, and ensuring seamless operations. A collaborative team player with a keen eye for detail, committed to delivering high-quality service and maintaining efficiency under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mother Funner
Archie Brother's and Holey Moley
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Visual Designer
Visique CapitalEyes Optometrists
09.2020 - 12.2024
- Enhanced user experience by creating visually appealing and intuitive interface designs for web and mobile applications.
- Presented design concepts to clients, incorporating feedback into final deliverables for optimal results.
- Maximized product visibility by strategically placing items within the display, drawing customer attention to key products.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Cherry Seller
Cherry Brothers
11.2022 - 01.2023
- Managed 45kg of inventory levels daily, ensuring optimal availability of fresh cherries for customers.
- Increased sales with effective merchandising and attractive displays of cherry products.
- Enhanced customer experience by proactively addressing inquiries and resolving concerns or issues related to cherry purchases.
Education
Bachelor of Design With Honours - Photography
Massey University, Wellington, NZ
Wellington, NZ10-2024
Skills
- Customer service
- Active listening
- Strong multitasking
- Problem-solving
- Teamwork skills
- Computer literate
- Adobe creative suite
- Customer relations
- Microsoft office
Accomplishments
- Kiwi Host Course - 2018
- Wellington Girls College Waterpolo Player of the Year - 2019 & 2020
- Fun is Infectious, Spread it Award (FubLab, December) - 2024
Certification
- Mojo Barista City & Guilds Certificate (International Award in Barista skills with Merit) - 2018
- NCEA Level 1, 2 & 3 with Excellence endorsed - 2018-20
Timeline
Mother Funner
Archie Brother's and Holey Moley
05.2024 - Current
Cherry Seller
Cherry Brothers
11.2022 - 01.2023
Visual Designer
Visique CapitalEyes Optometrists
09.2020 - 12.2024
Bachelor of Design With Honours - Photography
Massey University, Wellington, NZ
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