Celia Tran

• Engaged with customers to identify needs and provided tailored solutions.

• Used clear conversation to figure out the right product or service for each person.

• Facilitated additional sales aligned with customer needs to enhance their experience.

• Addressed customer inquiries directly to provide accurate information. and concerns directly so people left feeling helped.

• Trained and motivated team members to maintain consistent performance.

• Facilitated team collaboration and provided support during peak periods.

• Fostered a positive atmosphere that enhanced job efficiency for all.

Verified tasks for compliance with standards.

• Greeted people, took orders accurately and answered questions in a friendly way.
• Handled cash and daily banking carefully and correctly.
• Prepared coffee and other drinks to the exact standard required.
• Worked closely with the rest of the team during busy periods to keep service smooth.

• Kept an eye on guests throughout their meal and stepped in when something was needed.
• Delivered service that matched the hotel’s standards.
• Made specialty coffee drinks including lattes, cappuccinos, macchiatos and Americanos.
• Stayed steady and organised during busy periods and special events.

• Prepared lesson materials for grammar, reading and writing.
• Worked with other teachers to try new ways of teaching English.
• Used simple technology in class to make lessons clearer.
• Adjusted teaching methods and materials to suit different students so they could improve.