CELINE KLEIN
Auckland
Summary
Driven, hard-working and highly organised office and customer relationship manager with over 20 years’ international experience in various industries. Over the course of my career, I have demonstrated exceptional communication skills alongside the ability to motivate, lead and co-ordinate team members in order to deliver the best results. My natural organisation skills and attention to detail have allowed me to thrive in logistics, office management and event management roles and I am eager to harness these skills as I tackle the next challenge in my career.
Overview
27
27
years of professional experience
1
1
Certification
Work History
BUSINESS SUPPORT MANAGER
CH4 Aotearoa Ltd
12.2023 - Current
- Developed HR and wider company policies (for Australia, NZ and USA).
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Assisting with the hiring process and training of new employees.
- Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
- AD-Hoc Administrative team for leadership teams and Heads of department (NZ or Australia Based)
OFFICE & PROJECT COORDINATOR
CH4 Aotearoa Ltd
02.2022 - 12.2023
- Assist with general set-up and maintenance of the office
- Creating Health & Safety Manual and templates for Health and Safety Policies
- Assist CFO with credit card reconciliations and Processing invoices using Xero and NetSuite
- Assist with set-up policies and processes for Office administration
- Creating and implementing Procurement policies and procedures.
- Travel arrangements for the management team
- Onboarding ad setting up of new Employee.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
INSTALLATION CO-ORDINATOR
W&R Jacks
03.2018 - 01.2022
- In this role, I was responsible for planning, co-ordinating and following up on the installation of woodwork machines in all sized facilities as well as the regular maintenance and breakdowns of machines
- Establish and maintain effective communication channels with clients, develop a rapport and gain a comprehensive understanding of their needs, site information and time expectations
- Manage the scheduling function for all technicians, showcase strong prioritisation and planning capabilities while logging jobs and motivate technicians to deliver the best results for our clients
- Back-up for the Service Coordinator position
- Demonstrate exceptional problem solving and crisis management capabilities while resolving client complaints, develop necessary and beneficial action plans
- Developed open and honest communication lines with all team members, boosted morale and encouraged collaboration and idea-sharing with a joint commitment to team objectives
CREW CONTROLLER
Staging Connections
01.2011 - 12.2018
- Gained an in-depth understanding of the crew’s capabilities, strengths and weaknesses and used this knowledge to co-ordinate and deliver results in line with client expectations and best practice.
- Demonstrated sound working knowledge on various operational management methodologies, liaised with key role players and facilitated the seamless provision and set up of staging requirements for large sized events.
- Established and maintained effective relationships account managers, operations team members and management and ensured all issues are communicated and managed with minimal disruptions.
- Followed up on all transportation, equipment and event issues, developed innovative and effective solutions and successfully managed an array of problems in the planning, delivery and set up of staging solutions.
- Collaborated with the management team to identify training requirements within the team, continually monitored and updated the skills matrix and encouraged a culture of constant development, improvement and growth.
- Instrumental in the recruitment process, sourced a list of strong candidates and assisted with the recruitment, hiring, induction and training process.
- Actively participated in regular operations and production meetings, established a rapport with all team members and encouraged open discussions to facilitate an inclusive and motivated team culture.
COMMERCIAL PROJECT MANAGER
Giesecke & Devrient FZE
01.2008 - 12.2010
LOGISTICS & CUSTOMER SERVICE
Sony Professional Solutions
01.2006 - 12.2008
CUSTOMER SERVICE
Kodak (Near East) Inc.
01.2002 - 12.2006
PROJECT MANAGER
Gulf Dunes
01.1999 - 12.2002
ASSISTANT MANAGER
Hediard Restaurant
01.1998 - 12.1999
Education
PROFESSIONAL TOURISM DEGREE -
Grenoble University
Grenoble, FRANCE01.1995
Skills
- Operations Management
- Data Confidentiality
- Event Management
- Sales Support
- Human Resources
- Customer Service
- Effective Communication
- Team Building and Leadership
- Employee Motivation
- Customer Relationship Management
Websites
Certification
Certificate in Personnel Management and Human Resources.
Languages
French
Native or Bilingual
Italian
Limited Working
TECHNICAL SKILLS
Microsoft Suite
SAP
Netsuite
Dynamics NAV 2017
Timeline
BUSINESS SUPPORT MANAGER
CH4 Aotearoa Ltd
12.2023 - Current
OFFICE & PROJECT COORDINATOR
CH4 Aotearoa Ltd
02.2022 - 12.2023
INSTALLATION CO-ORDINATOR
W&R Jacks
03.2018 - 01.2022
CREW CONTROLLER
Staging Connections
01.2011 - 12.2018
COMMERCIAL PROJECT MANAGER
Giesecke & Devrient FZE
01.2008 - 12.2010
LOGISTICS & CUSTOMER SERVICE
Sony Professional Solutions
01.2006 - 12.2008
CUSTOMER SERVICE
Kodak (Near East) Inc.
01.2002 - 12.2006
PROJECT MANAGER
Gulf Dunes
01.1999 - 12.2002
ASSISTANT MANAGER
Hediard Restaurant
01.1998 - 12.1999
PROFESSIONAL TOURISM DEGREE -
Grenoble University
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