Cera Utiera
Napier City,HKB
Summary
Customer-oriented Store Manager offering over 3 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
Work History
Retail Store Manager
Accent Group
Hawkes Bay , Napier
06.2021 - Current
- Executed merchandising strategies to support store sales growth.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Supervised cash drawer balances and deposits of store receipts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
Factory Worker
Cavalier Bremworth
Hawkes Bay, Awatoto
09.2020 - 05.2021
- Collaborated with engineering staff on design modifications to improve efficiency.
- Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures.
- Determined root cause of equipment problems and identified effective solutions.
- Tracked counts of work cycles for accuracy.
- Followed safety protocols while operating equipment and handling materials.
Retail Sales Associate
Cotton On Group
Hawkes Bay , Napier
11.2019 - 07.2020
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers upon entering the store and provided assistance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Napier Girls' High School
Hawkes Bay, NZ12-2019
Skills
- Customer Oriented
- Professional Attitude
- Good Computer Skills
- Profit and Loss Management
- Stockroom Management
- Problem-Solving
- Highly Motivated
- Staff Management
- Detail Oriented
- Friendly and Outgoing
- Loss Prevention
References
References available upon request.
Timeline
Retail Store Manager
Accent Group
06.2021 - Current
Factory Worker
Cavalier Bremworth
09.2020 - 05.2021
Retail Sales Associate
Cotton On Group
11.2019 - 07.2020
High School Diploma -
Napier Girls' High School
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