Cera Utiera
Napier City,HKB
Summary
Seasoned Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Competent with Microsoft programs including Word, Excel, and Outlook. Creating customer connections to grow sales and provide a positive experience.
Overview
4
4
years of professional experience
Work History
Retail Store Manager
Accent Group Ltd
05.2022 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Completed routine store inventories.
- Generated repeat business by developing and maintaining a strong team of employees devoted to customer service.
- Examined merchandise to verify correct pricing and attractive displays.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
Assistant Store Manager
Accent Group Ltd
07.2021 - 05.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
Operator
Cavalier Bremworth
08.2020 - 07.2021
- Kept accurate records of defective units or products.
- Inspected machine parts and kept up to date to regulations.
- Set up machines to start production cycles and controlled machine settings.
- Maintained organized work area by cleaning and removing hazards.
- Prepared reports and technical documentation of day-to-day production processes.
- Implemented updated operating procedures for the machines and adjusted use to increase productivity and longevity.
Sales Assistant
Cotton On Group
11.2019 - 04.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behaviour.
- Helped customers locate products and checked store system for merchandise at other sites.
- Input credit and debit card payments in POS system to complete purchases.
- Fielded customer questions to share information about products, availability and pricing.
- Worked independently with minimal supervision.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
Education
High School Diploma -
Napier Girls' High School
Napier12.2019
Skills
- Assignment Delegation
- Supplier Monitoring
- Financial Statement Review
- Training Management
- Performance Assessment
- Staff Scheduling
- Business Leadership
- Budget Control
- Policy Development and Enforcement
- Payroll Administration and Timekeeping
Timeline
Retail Store Manager
Accent Group Ltd
05.2022 - Current
Assistant Store Manager
Accent Group Ltd
07.2021 - 05.2022
Operator
Cavalier Bremworth
08.2020 - 07.2021
Sales Assistant
Cotton On Group
11.2019 - 04.2020
High School Diploma -
Napier Girls' High School
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