CESIA J. TAPIA
3 BIRCH LANE,QUEENSTOWN
Summary
Committed and hardworking at Lululemon with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Educator
Lululemon
04.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
Secretary's Assistant
Wakatipu Chiropractic
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistants.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm appointments and respond to inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for ACC.
Lodge Attendant
Ultimate Hikes
02.2024 - 04.2025
- Participated in staff meetings to discuss improvements to guest services and implement new policies or procedures.
- Maintained a clean and welcoming environment for guests, ensuring their comfort during their stay.
Cafe Manager
Raeward Fresh
05.2021 - 02.2024
- Trained cafe employees to consistently exceed customers' expectations.
- Handled administration functions such as ordering from different suppliers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in the cafe, keeping operations efficient even when short-handed.
Housekeeper
Holiday Inn Express Hotel
01.2021 - 05.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Barista
KAMANA HOTEL
03.2020 - 09.2020
- Cleaned counters, machines, utensils, and seating areas daily, during breakfast.
Receptionist
WILD ZEBRA BACKPACKERS
01.2020 - 03.2020
- Kept reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
LEDERSHIP 1M
2023
ADVANCE C1
NZLC
2019
Barista Coffee Course -
SOUTHERN INSTITUTE OF TECHNOLOGY
09.2018
I.T.
IFES Educacion Superior
06.2012
Skills
- NZ Driver's license
- Permanent Resident
- Management experience
- Organized and Multitasking
- Skilled at problem-solving
- Disposition and friendly customer service
- Fluent in English and Spanish
- Microsoft Office (Word, Excel, PowerPoint)
Timeline
Educator
Lululemon
04.2024 - Current
Secretary's Assistant
Wakatipu Chiropractic
04.2024 - Current
Lodge Attendant
Ultimate Hikes
02.2024 - 04.2025
Cafe Manager
Raeward Fresh
05.2021 - 02.2024
Housekeeper
Holiday Inn Express Hotel
01.2021 - 05.2021
Barista
KAMANA HOTEL
03.2020 - 09.2020
Receptionist
WILD ZEBRA BACKPACKERS
01.2020 - 03.2020
LEDERSHIP 1M
ADVANCE C1
NZLC
Barista Coffee Course -
SOUTHERN INSTITUTE OF TECHNOLOGY
I.T.
IFES Educacion Superior
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