Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joey Estanes

Wellington

Summary

A positive, confident and motivated worker with a strong customer service/hospitality background. Able to take on any required tasks and adapt to changing conditions with ease. Proactive in a team environment and building positive relationships around me. Always striving to learn new skills along the way and hopefully this new experience is with you.

Overview

8
8
years of professional experience

Work History

Storage Consultant

National Storage
08.2023 - Current
  • Effectively assisted clients with their needs and advised them on appropriate storage solutions while actively keeping in mind what packing materials they should need from us.
  • Routinely self-managed the office from opening to closing each day, showing clients around to find their desired unit and prepared daily and monthly reports as required by management.
  • Maintaining the standards of the centre by cleaning empty units, weeding and vacuuming around the building and restocking the office with packing supplies.
  • Developed strong relationships with customers by providing them with the right solutions from the start of their enquiry to actively advising them on promotions or deals that they could apply for while they are storing with us.

Client Care Coordinator

Bay Audiology
01.2023 - 07.2023
  • Supported a clinic of Audiologists and specialised Ear Health practitioners by maintaining the front-line desk.
  • Provided excellent customer service by checking in with clients before and after their appointments. Responding and resolving enquiries via text/phone, emails and in person. Troubleshooting or repairing hearing devices.
  • Opened and closed the clinic, ensuring everything was set up for the next day. Maintained and updated the calendar/diary, allowing the clinic to run seamlessly through the week. Prepared insurance claim forms, received referrals from GPS and processed sales and invoicing on consumables.
  • Conducted hearing screening checks on clients, counselling them on their hearing health and advising them on the next step necessary.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalised solutions.

Medical Call Center Representative

OneContact
10.2021 - 04.2022
  • Answered multiple calls and emails per day, addressing consumer inquiries, solving problems and providing information wherever needed.
  • Stayed professional and calm to minimize dissatisfaction and to help them feel at ease throughout the service.
  • Educated consumers on company systems, form completion and access to services.
  • Directed inbound and outbound calls to the right department to improve call flow. Worked with multiple departments and branches ensuring the client or info was being relayed to the right team.

Front of House Team Member

Aroy Thai Restaurant
05.2021 - 10.2021
  • Responsible for opening and closing certain stores, maintained a tidy and organised work area to preserve aesthetics and support cleanliness and quality standards, ensured prep and stock for the next day was ready.
  • Operated the cash register and reconciled the daily banking.
  • Garnished, plated and served food following the correct health and safety food guidelines.
  • Multitasking shop floor jobs from washing dishes and serving customers to cleaning throughout the whole service.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.

Class Representative

Victoria University Of Wellington
02.2020 - 06.2020
  • Mainly relayed communication between students and lecturers.
  • Met with other class representatives to devise plans and goals for upcoming school year.
  • Administrated a facebook group to connect and absorb feedback from students/update and inform them of due dates and requirements.
  • Developed and strengthened bonds with the class to further help and solve their queries easily.

Factory Production Worker

Premier Beehive NZ
11.2019 - 02.2020
  • Prepared and packed products, ensuring that there were no faults or flaws with each individual item.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Handled and worked with meat, carefully following the health and safety guidelines.
  • Analyzed equipment breakdowns using various troubleshooting methods.

Fast Food Crew Member

Kentucky Fried Chicken
02.2019 - 10.2019
  • Provided warm and friendly service while preparing and serving multiple orders.
  • Closed the store, from deep cleaning to re-stocking, ensuring the store was ready for service the next day.
  • Upsold promotions and extra's to boost sales.
  • Developed strong time management and multitasking skills as I worked two jobs once, opening at Cotton On then working at KFC until closing.

Retail Team Member

Cotton On Mega | Masterton
02.2019 - 08.2019
  • Maintained the store to look presentable and appealing for the customers experience.
  • Assisted customers based on their needs, developing and maintaining good rapport with them along the way.
  • Handled sales and dealt with theft.
  • Also worked here as a Christmas casual in 2017 -2018.

Kitchen Hand

Cafe Anatolia
03.2018 - 08.2018
  • All-rounder kitchen hand that washed dishes, served customers and maintained the story throughout service.
  • Prepared for rush hours and consistently checked for missed or forgotten orders.
  • Handled and served food while carefully following the health and safety guidelines.

Waiter/Kitchen Hand

Chans Restaurant
05.2017 - 08.2017
  • Warmly greeted and seated customers, providing a friendly dining experience throughout service.
  • Helped front of house, from taking sales to responding to calls about inquiries or orders.
  • Assisted the chef by restocking ingredients and washing dishes when working in the kitchen.

Education

Bachelor of Arts - Psychology

Victoria University of Wellington
Wellington, NZ
2020

High School Diploma -

Wairarapa College
Masterton, NZ
12.2018

Skills

  • Excellent customer care
  • Complaint resolution
  • Effective verbal and written communication
  • Administrative and office support
  • Strategic sales knowledge
  • Key holder experience

References

  • National Storage - Juanita Knox | Centre Manager

0210572910 or 0275891300 

juanitafk@hotmail.co.nz

  • Bay Audiology - Rachael Marrington | CCC

022 052 1991

  • Bay Audiology - Cherie Yoi | Ear Nurse

027 843 3102

  • OneContact - Johannah Gregory | Shift Manager

021 070 3899   

  • Aroy's Thai Restaurant - Mew Warinporn | Shift Manager

021 070 3899

mew.warinporn@gmail.com

  • Premier Bacon - Peter Cowan | Supervisor

022 112 25968

  • Kentucky Fried Chicken - Mema Simeti | Assistant Manager

021 992 524

  • Cotton On - Cath Hunia | Manager

027 879 2645

cath.hunia@gmail.com

  • Cafe Anatolia

Certificate of Service can be provided 

Timeline

Storage Consultant

National Storage
08.2023 - Current

Client Care Coordinator

Bay Audiology
01.2023 - 07.2023

Medical Call Center Representative

OneContact
10.2021 - 04.2022

Front of House Team Member

Aroy Thai Restaurant
05.2021 - 10.2021

Class Representative

Victoria University Of Wellington
02.2020 - 06.2020

Factory Production Worker

Premier Beehive NZ
11.2019 - 02.2020

Retail Team Member

Cotton On Mega | Masterton
02.2019 - 08.2019

Fast Food Crew Member

Kentucky Fried Chicken
02.2019 - 10.2019

Kitchen Hand

Cafe Anatolia
03.2018 - 08.2018

Waiter/Kitchen Hand

Chans Restaurant
05.2017 - 08.2017

Bachelor of Arts - Psychology

Victoria University of Wellington

High School Diploma -

Wairarapa College

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Joey Estanes