Chackochan James
Christchurch,Rolleston
Summary
Accomplished Community Support Worker at CCT and Bakery Department Manager at Countdown Supermarket, adept in behavioral support and supervisory experience. Elevated client independence and bakery sales through innovative problem-solving and effective team leadership. Excelled in health and safety, enhancing both client well-being and food safety compliance. Achieved significant improvements in employee retention and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Community Support Worker
Dunedin Community Care Trust
09.2022 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
Baker
Divine Cakes
01.2022 - 09.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Bakery Department Manager
Countdown Supermarket
04.2021 - 12.2021
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Managed all baking operations professionally and handled all problems confidently.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Researched issues to obtain appropriate answers to customer inquiries.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
Charge Baker
Countdown Supermarket
07.2017 - 03.2021
- Greeted customers, answered questions and provided great customer experiences.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Baker's Assistant
Classic Bakehouse Ltd
10.2015 - 04.2017
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
Education
Ignite Colleges
Auckland, NZNorth Shore International Academy
Auckland, NZBachelor of Science - Hospitality
Chavara Institute of Management Studies
Kerala, India03.2013
Skills
Behavioral support
Disability Awareness
Data Entry and Reporting
Problem-Solving
Health and Safety Regulations
Supervisory Experience
Individualized support
Timeline
Community Support Worker
Dunedin Community Care Trust
09.2022 - Current
Baker
Divine Cakes
01.2022 - 09.2022
Bakery Department Manager
Countdown Supermarket
04.2021 - 12.2021
Charge Baker
Countdown Supermarket
07.2017 - 03.2021
Baker's Assistant
Classic Bakehouse Ltd
10.2015 - 04.2017
Ignite Colleges
North Shore International Academy
Bachelor of Science - Hospitality
Chavara Institute of Management Studies
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