Summary
Overview
Work History
Skills
Hobbies & Interests
Languages
Timeline
Generic

Chad Houston

74/716 Frankton Road

Summary

I'm a detail-oriented individual with exceptional communication and project management skills and a proven ability to handle multiple tasks efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

An experienced leader with a track record of elevating customer satisfaction through exceptional service and high personal standards. Skilled in team leadership and fostering a collaborative environment while maintaining a quick ability to adapt to new challenges.

Overview

5
5
years of professional experience

Work History

Duty Manager

Betty's Liquor Store
09.2022 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Assisted in budget planning and forecasting activities to support effective financial management within the department.

Senior Chef De Partie

Fogo Brazilian BBQ
07.2021 - 08.2022
  • Elevated customer satisfaction by consistently delivering high-quality dishes and maintaining strict adherence to recipes.
  • Upheld superior food quality standards by regularly tasting dishes prepared by junior chefs, offering guidance as needed for improvements or adjustments.
  • Collaborated closely with other senior kitchen staff in daily operations, fostering a unified team environment conducive to high-quality food production.
  • Contributed to the establishment''s excellent reputation through consistent creation of visually appealing, delicious dishes using fresh ingredients.

Sous Chef

Surreal Bar & Restaurant
09.2019 - 07.2021
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.

Skills

  • Excellent Customer Service Focused Initiative
  • Great Time Management
  • Familiarity With New Employee Training
  • Very Comfortable In Fast Paced & Demanding Conditions
  • Strong Team Leadership Experience
  • Quick & Eager To Pick Up New Skills
  • Good Environmental Awareness

Hobbies & Interests

  • Skiing


  • Strength & Conditioning Focused Resistance Training


  • Disc Golf


  • Reading


  • Painting

Languages

  • Native English Speaker


  • Conversational Spanish


  • Basic Welsh


Timeline

Duty Manager

Betty's Liquor Store
09.2022 - Current

Senior Chef De Partie

Fogo Brazilian BBQ
07.2021 - 08.2022

Sous Chef

Surreal Bar & Restaurant
09.2019 - 07.2021

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Chad Houston