Chad Hyndman
Wellington,Wellington
Summary
Adept Supervisor with a proven track record, enhancing team performance and customer satisfaction through expert coaching and positive communication. Skilled in quality control and dispatch coordination, excels in prioritizing tasks with efficiency at the forefront. Fosters a collaborative environment, driving notable achievements in staff development and operational excellence. A highly organized Barista with over 10 years of coffee experience (3 years in specialty coffee). Adept in Espresso making and barista training with extensive knowledge of brew methods and industry procedures. Proven leader ready to make hard decisions and propel companies to long-term success.
Overview
8
8
years of professional experience
Work History
Dispatch Supervisor
Havana Coffee Works
06.2021 - Current
- Provided customers with information on coffees from around the world and the corresponding recommended brew methods for each varietal.
- Supervised team of 6 employees and provided training focused on maximizing overall performance.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Recruited candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
- Participated in cuppings, tastings, brew method demonstrations and other coffee education pieces to continually upskill.
- Overseen the running of the in house Espresso bar and the implementation of our retail space contributing to stock lines and displays within the space.
Head Barista
Urban on Manners
04.2020 - 06.2022
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Coffee Trainer/ FOH Head Barista.
Leon Resturnats / HMS Netherlands
05.2016 - 01.2019
- Head barista in busy central London location preparing on average 400 beverages per shift.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing feedback to support professional growth.
- Collaborated with senior managment to create accurate training content.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback and reporting back to superiors.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Lead from the front upholding quality standards and demonstrating results focussed work processes.
- Completed full barista staff training for two new store openings in the Netherlands demonstrating an ability to relate to staff and communicate strongly despite not speaking the native language.
Education
Rangitoto College
Auckland, NZ11.2007
Skills
- Positive communication skills
- High level barista with strong Latte art
- Quality Control
- New Hire Training
- Coaching and onboarding
- Dispatch Coordination
- Prioritization of tasks for efficiency optimization
- Upbeat personality uplifting staff energy
- Reliability
- Focused on well being
Timeline
Dispatch Supervisor
Havana Coffee Works
06.2021 - Current
Head Barista
Urban on Manners
04.2020 - 06.2022
Coffee Trainer/ FOH Head Barista.
Leon Resturnats / HMS Netherlands
05.2016 - 01.2019
Rangitoto College
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