Chak Ming Chan (Ryan)
Linwood,Christchurch
Summary
Current nursing student in ARA. Accomplished 8.0 average in IELTS (academic), acquired 7 Star SGS and maintain 5 Star Forbes benchmark with team collaboration; preferred to think and analyze before solving problems, trained to multitask while working under fast-paced and stressful situations, outgoing and detail-oriented, proficient at building and maintaining professional relationships.
Overview
7
7
years of professional experience
Work History
Guest Service Assistant
Novotel
City Center, Christchurch
02.2025 - Current
- Managed guest check-ins and check-outs efficiently and accurately.
- Ensured guest satisfaction and positive experiences through enthusiastic and friendly interactions.
- Processed payments and issued receipts, bills, and change to ensure accurate transactions.
- Supported coworkers by taking on additional tasks during high-volume periods to maintain service quality.
Nursing Placement
Diana Issac Retirement Village
Mairehau, Christchurch
09.2025 - 09.2025
- Supported nursing staff in delivering patient care and facilitating daily activities.
- Provided companionship to promote emotional well-being and reduce feelings of isolation.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Assisted clients with personal needs, including exercise, bathing, and grooming, to enhance overall comfort and hygiene.
Guest Experience Supervisor
Grand Suites at Four Seasons Macau
Macau, Macau
02.2023 - 01.2025
- Completing Check-in and Check-out process using Opera in a quick and steady manner while satisfying guests’ needs, providing exceptional services, treating every guest special, making every stay memorable and flawless.
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions.
- Assisting the Assistant Manager with a portion of their workload, including purchasing, inventory control, syncing Opera with the PSP system, preparing training manuals, and solving glitches.
- Room controlling, following up on queue rooms, and dealing with check-out billings in an efficient manner.
- Logging issues or requests and passing them to the relevant departments via HotSOS efficiently.
Infection control supervisor, Nucleic Acid Sampler
China Travel Service (Macao) Limited
Macau, Macau
07.2022 - 01.2023
- Extracting nucleic acid samples from Macao citizens during pandemic outbreaks.
- Assisted laboratory technician in analyzing and registering nucleic acid samples, improving accuracy in tracking and reporting.
- Trained quarantine employees on infection control protocols, enhancing compliance and safety for quarantined guests.
- Inspected adherence to infection control guidelines, reporting violations to SSM and Tourism Office to ensure regulatory compliance.
Guest Service Coordinator
Suncity Group Limited
Macau, Macau
09.2018 - 06.2021
- Responsible for satisfying requests from members after evaluation (Accommodation, Limousine, Concert Tickets, etc.), excluding any demands that present a conflict with the company’s interest. Processing payments via Suncity’s developed customer information system (RollsMary).
- Establish and maintain a professional relationship between IM and Sands Resort ticket team to negotiate better suites and seats according to guests’ preferences, organise and update necessary information using Microsoft Office and Google Drive for any further reference.
- Arranged in a team to Vladivostok (Tigre de Cristal Hotel) to train and co-work with local staffs.
- Built up strategies and developed Standard Operating Procedure with co-workers, indirectly leading to the accomplishment of SGS seven-star service certification reward since 2019 (Venetian).
Education
Bachelor of Science - Nutrition
University of Wollongong
Wollongong12-2017
Bachelor of Nursing -
Ara Institute of Canterbury
Christchurch, New Zealand, NZSkills
- Microsoft Office
- Opera PMS, Cloud
- HotSOS
- SPSS
- FoodWorks
- Infection prevention
- Patient assessment
- Time management
- Critical thinking
- Stress management
- Fluent in English, Cantonese, Chinese
Timeline
Nursing Placement
Diana Issac Retirement Village
09.2025 - 09.2025
Guest Service Assistant
Novotel
02.2025 - Current
Guest Experience Supervisor
Grand Suites at Four Seasons Macau
02.2023 - 01.2025
Infection control supervisor, Nucleic Acid Sampler
China Travel Service (Macao) Limited
07.2022 - 01.2023
Guest Service Coordinator
Suncity Group Limited
09.2018 - 06.2021
Bachelor of Science - Nutrition
University of Wollongong
Bachelor of Nursing -
Ara Institute of Canterbury